What are the responsibilities and job description for the Program Director position at American Training, Inc.?
American Training is a non-profit Human Services agency proudly recognized by The Boston Globe as a Top Place to Work in Massachusetts and nationally by USA Today. We’re known for our innovative, values-driven workplace culture powered by our WOW! Magic Culture. This award is a testimony to the creative talent, knowledge, and experienced Colleagues we have on our team.
We are seeking an energetic Program Director that can create WOW! Magic for our Guests with Developmental and Intellectual disabilities. As an American Training Program Director, you will positively impact the lives of our Guests in our Day Program.
Schedule: Monday - Friday
Salary commensurate with experience
What does a Program Director do?
- Oversee operations across our three Day Program sites—Andover, Lowell, and Wakefield—to ensure accurate documentation, effective goal setting, and proper billing for services including Day Habilitation, CBDS, Employment Services, and ABI Supports.
- Develop strong relationships with funding sources to ensure incremental and continued program growth through new referrals, and new program development.
- Take leadership role in all credentialing, licensing and certification processes and standards. Develop, monitor and modify systems to ensure success metrics and outcomes in accordance with Licensing/credentialing/certification standards.
Job Summary
- Oversee the functioning of the Day Program Sites to ensure proper documentation, goal setting and billing of day program services, including Day Habilitation, CBDS, Employment Services and ABI Supports.
- Establish and adhere to schedules, systems and structures that promote growth and development of the Management Team including; Site Directors, Assistant Site Directors, Coordinators, and Leads.
- Participate in the development of and adherence to an annual budget with monthly monitoring and review to assure a specified profit margin.
- Regular monitoring of Compliance Criteria set by DDS for Day Services in areas such as staffing, incident management, program development, DPPC complaints and critical safety indicators.
- Ensure WOW! Magic culture is integrated into all aspects of the day-to-day operations and Colleagues fully understand, promote and adhere to ATI’s unique company culture.
- Regularly handle Manger and Colleague performance issues ensuring a supportive coaching, on-going learning approach is used in all sites.
Key Responsibilities
- Ability to adhere to deadlines, oversee complex delivery schedules and implement systems to support the team to adhere to funding source timelines.
- Able to exercise sound judgement in the reviewing of incidents, treatment plans, submitted documentation for regulatory adherence and ensure all teams are in compliance with policies, procedures and written plans.
- Able to determine when to involve VP of Branch when there is a chance of loss of funding, non-compliance with standards or policies, serious risk management issues or major changes in regulations or practices from funding source.
- Able to oversee regular reporting of issues, incidents to internal leadership, families and funding sources.
Supervisory Responsibilities
- Has primary responsibility to hire, develop, coach and perform appropriate job separation for all Managers and Colleagues within the Day Service Branch working in conjunction with VP and Senior Leadership.
- Oversees, Site Directors, Assistant Site Directors, Coordinators and Lead Colleagues.
Education and Experience Requirements
- BA/BS required.
- A minimum of five years’ experience overseeing a similar service location/day program/rehabilitation program.
American Training offers a competitive benefit package, including medical and dental insurance, life and disability, vision, generous earned time off, paid holidays and vacation, a FUN work environment, paid training and much more!