Senior Analyst, IT Support Services

Job Description

The Team

We are seeking a Senior Analyst IT Support Services to join American Tower’s IT organization’s Infrastructure & User Services team. The supports, innovates, and enhances Microsoft collaboration environments and endpoint management to ensure secure and productive digital experiences. Day to day you will administer Microsoft 365 platforms, monitor endpoint health, and implement automation for operational efficiency. As a Senior Analyst, you will strengthen governance, drive adoption of new technologies (including AI and Copilot), and contribute to operational excellence across collaboration platforms.

Responsibilities

What You Can Offer Us

• Administer and support Microsoft 365 platforms, including Teams, SharePoint Online, OneDrive, and Copilot, ensuring optimal performance.
• Deploy, configure, and troubleshoot desktop services while automating tasks with PowerShell and Tanium for efficiency and standardization.
• Monitor endpoint health and compliance using Tanium, implementing security policies, baselines, and patch management.
• Lead major incident responses and perform full root cause analyses for collaboration and endpoint service disruptions.
• Define and manage operational metrics, service level agreements, and compliance dashboards for Microsoft 365, Intune, and endpoint visibility platforms.
• Administer Microsoft Entra Conditional Access, Multi-Factor Authentication, and identity lifecycle governance to strengthen security posture.
• Manage service reliability by monitoring Microsoft 365 health, Azure Service Health, and incident trends to proactively mitigate risks.
• Collaborate with global Workplace and Infrastructure teams to implement automation pipelines using PowerShell, Graph API, Logic Apps, and Power Automate.
• Other duties as assigned.
  
  
  

Qualifications

What You Need to Succeed

• Bachelor’s degree required, with a concentration in Information Technology, Computer Science, or a related field preferred.
• A minimum of 3 years of Microsoft desktop environments and collaboration tools experience required.
• Microsoft certifications (MS-900, MD-102, SC-300, or similar) preferred.
• Experience with Intune, Endpoint Manager, or Desktop Analytics.
• Knowledge of Zero Trust principles, endpoint hardening, and compliance.
• Enterprise or hybrid environment experience.
• Involvement in innovation, automation, or AI adoption projects.
• Hands-on Microsoft 365, Teams, SharePoint, OneDrive, and Copilot experience.
• Experience with Tanium for endpoint visibility, compliance, and patching.
• Proficiency in automation and scripting (PowerShell).
• Knowledge of Active Directory, Azure Active Directory, and Microsoft Entra ID.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
  
  
  

About Us

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.

We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!

For more information about how American Tower is building a more connected world, visit americantower.com

American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.

American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice.

American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more.