What are the responsibilities and job description for the Route Service Representative - RMC Riverside position at American Textile Maintenance Co INC?
About us:We are professional, agile, innovative and our goal is to put our independent, family-owned reputation on the line every day. For 80 years we have served the hospitality and restaurant industries in Southern California. We have earned our reputation for having simply the most professional customer service in textile rentals. Whether it’s table linens, uniforms, towels, sheets, or mats, Republic Master Chefs will deliver what you need, when you need it. We understand how busy you are, and that you don’t want to worry about your uniform and linen service. We are proud of our role as the best textile service in the southland. And our customers appreciate our high standards of personal, professional service. OUR MISSION STATEMENT To safely and sustainably provide our customers industry leading services through a combination of extraordinary customer service and high-quality, innovative products. Republic Master Chefs has been proudly serving Restaurant Linen & Uniform needs in the Los Angeles Greater Area since 1932.Our work environment includes:Growth opportunitiesOn-the-job trainingSafe work environmentJob Description:The Route Sales position is primarily responsible for customer service as a Route Service Representatives of ATM (Republic), a textile rental service organization focused on hospitality, food & beverage and healthcare related offices and clinics. Utility driver will be driving standard trucks. Continuous training and accountability of the respective route are the key result areas for success. Other responsibilities include resolving issues with customers, offering new product and services promotions, service methods development, assuring effective customer service is provided and participate in the overall development of the Customer Service Team. Works directly with the supervision of the Service Team Leaders and the Customer Service Manager.Requirements:· Understand the products, processes, and capabilities of ATM.· Continuous training programs for all service team members in the following areas:· Communicate efficiently with all pertinent departments.· Be a good listener to the customer and work team.· Flexible to the ever-changing market climate· Understand new products, pricing strategies, and other processes when appropriate.· Maintains and reviews service effectiveness records.· Assures that good housekeeping practices are maintained in service office area and vehicles.· Works with other Team Members to solve mutual problems.· Keep updated Route Notes (Route Notes should be updated every couple of months)· Renew all accounts where agreements are expired (If applicable).· Look for opportunities to grow routes (internally & externally).· Understand and know how to operate vehicle, hand-held device, hand-truck, and other tools for work day· Understand and know how to write an Addendum to Service correctly/Pink Form/Agreement and any other pertaining paperwork to take care of the route.· Responsible and Respectable behaviors to customer and service team since you are a reflection of ATM.· Maintain good housekeeping practices in company vehicles and work area.· Maintain good appearance. For example, grooming habits. Clean shaven or neat facial hair, hats should be worn correctly, black shoes, black socks, and shirts tucked in etc.· Work well with others and have a Teamwork approach.· Maintain a good standing driving record.· Maintain a learning desire on a daily basis.· Must be able to problem solve while at accounts.Education:· High school diploma or equivalent (Preferred)Job Type:Full-timeSalary:$23.00 - $26.00 per hourBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid trainingReferral programRetirement planVision insuranceSchedule:10 hour shiftDay shiftOvertimeWeekend availabilitySupplemental pay types:Commission payAbility to commute/relocate:Los Angeles, CA 90007: Reliably commute or planning to relocate after starting work (Required)Experience:Sales: 1 year (Preferred)Customer service: 1 year (Preferred)License/Certification:Driver's License (Required)
Salary : $23 - $26
