Customer Service Representative-Firearms Manufacurer

Position Overview:
The Customer Service Representative (CSR) supports customers and internal teams by providing accurate information, troubleshooting product issues, and ensuring a positive customer experience. This role requires excellent communication skills, strong attention to detail, and a solid understanding of firearms, firearm safety, and related regulations.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone, email, and online channels.
• Provide product information, guidance on firearm features, and assistance with model selection.
• Troubleshoot customer issues, including function concerns, warranty questions, and product compatibility.
• Process orders, returns, repairs, and warranty claims in accordance with company policies.
• Document all customer interactions in the CRM system accurately.
• Coordinate with production, sales, shipping, and gunsmithing/technical teams to resolve customer needs.
• Ensure all communications comply with federal, state, and local firearm-related regulations.
• Maintain current knowledge of company firearms, accessories, and industry trends.
• Assist dealers, distributors, and law enforcement clients with product support and order status updates.
• Uphold a high standard of professionalism, confidentiality, and customer satisfaction.
• Serial number orientation, attention to detail with numbers and more.

Required Qualifications:

• High school diploma or equivalent; additional education or certifications preferred.
• Prior customer service experience, preferably in the firearms, outdoor sporting goods, or manufacturing industry.
• Working knowledge of firearms and firearm safety; ability to discuss products with confidence.
• Strong communication skills, both verbal and written.
• Proficiency in computer systems, including CRM platforms and Microsoft Office.
• Ability to multitask, stay organized, and maintain attention to detail.
• Must be able to pass all background requirements related to the handling of firearms.

Preferred Qualifications:

• Experience in firearms sales, gunsmithing, or related technical support.
• Familiarity with ATF regulations, warranty processes, and firearm industry standards.

Physical Requirements:

• Ability to stand, walk, or sit for extended periods.
• Occasional lifting of up to 25 lbs.

Hours of Operation:

Monday-Friday 9:00am -5:30pm

Ability to safely handle and demonstrate firearms as needed.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18