What are the responsibilities and job description for the Field Service Technician position at American Superconductor?

Title: Field Service Technician

Reports to: Field Service Supervisor

Department: Field Service

Summary – Performs basic technical services at a customer’s site or in the field.

Install, adjust, maintain, and repair company products, such as capacitor banks, filter banks, MVTVSS, snubbers, and MSP’s
Resolve product or service problems by clarifying the customers’ issues; determining the problem; selecting and explaining the best solution; expediting correction or adjustment; follow up to ensure resolution; verify and document corrective action
Ensure products comply with, and installed according to final building documentation, customer requirements and specifications
Maintains a parts inventory and uses a variety of small tools
Follows guidelines and instructions established by the organization
Handels basic issues and problems, refer more complex services to Field Service Engineer
Maintains service/maintenance records
Follow company purchasing authorization procedures
Other tasks as required

Education - Experience:

Required:

Preferred:

Advanced degree or Accreditation from a technical school or an applicable skilled trades program
Possesses beginning to working knowledge of subject matter, 0-2 years of experience

Required Skills, Competencies, Authorities and Training Needs:

Ability to meet deadlines
Ability to understand and follow directions, strong written and oral communication skills
Clean driving record, ability to travel 50% of the time
Customer service skills, problem solving skills, technical skills
Manual dexterity, vision
Familiar with Lockout/Tag-out procedures
Must have no felony convictions
Medium work with occasional heavy work up to 75 pounds
US Citizen

Any other training requirements/comments

NEPSI is an EEO M/F/D/V Anticipated Salary: $36-$42 per hour

Salary : $36 - $42

Apply for this job

Receive alerts for other Field Service Technician job openings