Customer Service/Inventory Manager

American Steel and Aluminum (ASA), a leading metals supplier and fabricator dating back to 1806, has always prided itself in delivering world class products to our extensive customer base through a focus on innovation, quality, and integrity.

Our mission has, and always will be, to ensure ASA continues to be an industry leader with unmatched quality, customer service second to none, and a workforce that is inclusive and dynamic.

With customers that span across a multitude of industries – defense, robotics, automotive, industrial, and more – our organization requires a team just as diverse to continue meeting the needs of our customer base.

For ASA, it’s not just about attracting top talent; rather our emphasis on championing continual employee development, providing challenging and rewarding assignments, and leveraging a collaborative team culture is what separates us from our competition.

While we have a rich history that is almost 220 years old, we welcome you to join our growing organization and help usher in the next generation of Team ASA.

Why Join Our Team?

• Transparent & Rewarding Culture!
• Competitive Pay!
• Advancement Opportunities!
• Paid Time Off – Vacation, Personal, Sick, Maternity/Paternity/Family, Bereavement, and Holidays!
• Comprehensive Medical, Dental, & Vision Insurance with Blue Cross Blue Shield!
• Flexible Spending Account (Medical & Dependent Care) & Health Savings Account (HSA) Plans!
• Traditional & Roth 401(k) With Company Match!
• Employer Paid Life & Disability Insurance!
• Employee Assistance Program!
• Tuition & Ongoing Development Reimbursement!
• Community Outreach/Volunteer Events!
• Pet Insurance!
• Employee Perks/Discounts On Vacations, Events, & More!

Position Summary

The American Steel and Aluminum Customer Service / Inventory Manager is responsible for daily customer communications, initiate sales orders when material is released, receiving and maintain accurate inventory records within the ERP system of “customer owned” inventory.

The candidate must be friendly, courteous, professional, an effective communicator, and team player.

What You'll Do

• Foster a culture of safety awareness & prioritization.
• Ensure that quality standards are met, champion quality ownership of work center.
• Receive incoming storage and/or production material into the ERP system using the company’s tagging system to maintain traceability.
• Provide storage inventory updates to the customer upon request.
• Independent, periodic cycle counts of stored material.
• Handle inventory moves from storage to production within the ERP system.
• Handle inventory moves from production back to storage.
• Work with the shipping & receiving team to ensure smooth processing of customer-owned material in all phases of the operation.
• Enforce all company rules, policies, and procedures; communicate issues or concerns with division management and/or Corporate.
• Perform any other tasks or duties assigned by the division and/or corporate management team.

Required Skills and Experience

• 2–4 years of experience in Customer service, inventory control, warehouse operations, or supply chain management.
• Familiarity with ERP or Warehouse Management Systems (e.g., SAP, Oracle, NetSuite).
• 1 year of supervisory or lead experience preferred with Customer service experience preferred.
• Strong interpersonal communication skills and the ability to establish and maintain effective working relationships.
• Proficiency with software systems including MS Office, database management, and other business-related systems.
• Experience working in a distribution or manufacturing organization preferred.
• Accuracy and attention to detail are critical to success.
• Excellent written and verbal skills.
• Proactive, solutions oriented.
• Good presentation skills and ability to communicate concisely.
• Be self-directed and capable of prioritizing opportunities and performing multiple tasks.
• A quick learner and ability to communicate with a diverse clientele group.
• High energy, positive attitude, proactive problem solver.

Education Requirements

• High School Diploma, GED, or equivalent is required.
• Industry experience with a Bachelor’s Degree in a business centric discipline preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to support individuals with disabilities to perform the essential functions for the job.

• Ability to lift at least 10 pounds.
• Ability to sit for extended periods of time.
• Extensive phone and computer use.
• Pass initial drug test and physical.

EEO Statement
American Steel and Aluminum LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, American Steel and Aluminum LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Inventory control: 2 years (Required)

Ability to Commute:

• Auburn, MA 01501 (Required)

Work Location: In person

Salary : $75,000 - $80,000