What are the responsibilities and job description for the Partner Service Representative position at American Spraytech, LLC?
Company Scope
American Spraytech is a rapidly-growing, turnkey innovator, formulator, and contract manufacturer of spray products for cosmetics, personal care, and over-the-counter drug brands, distributors, and retailers. Our customers range from Fortune 500 consumer goods companies to boutique salons and beauty start-ups. Our business is propelled by LOVE for our partners, people and products, as exemplified by our dedication to cutting-edge technology, customer service, and quality.
AST is seeking a dynamic associate to join our family! The Partner Service Representative will be an integral part of our growing team and will assist with new product launches and help to maintain existing products for a portfolio of customers. The Partner Service Coordinator will be responsible for working with internal and external cross-functional teams to ensure timely execution of tasks. The right candidate will be someone who can work on multiple projects, stay organized, and is an excellent communicator.
Benefits include:
- Medical, Dental and Vision Insurance
- Paid Vacation and Holidays
- 401K plan with employer match
- Educational Assistance & Employee Referral Programs
Roles & Responsibilities (including but not limited to):
- Create an Open Order Report for each of your assigned customers, and lead regular meetings/communication with the customer to review and resolve any issues
- Be the lead customer point of contact for all reorders
- Ensure client satisfaction by responding to requests and inquiries within 24 hours
- Assist your assigned PD Lead with any NPD tasks
- Create & maintain the ERP system data for materials, BOMs, pricing, customer information, etc
- Coordinate artwork files, proofs, approvals between the customer & component supplier
- Obtain Filling & Assembly information, Sampling plans, and shipping information from the customer & verify accuracy for the AST production files
- Collaborate cross departmentally as needed
- Attend internal and external meetings as necessary
- Meet regularly with your assigned PD Lead to review all project updates and escalate issues as needed, noting to be prepared with all relevant information and viable solutions
- Abide by all safety procedures and practices as it relates to the Production and Laboratory areas
- Approach work with a positive attitude and embrace the culture and work environment of the AST Family
- Create Customer-Supplied Inventory Report; review with inventory Manager; provide monthly to customers
- Convert customer’s Purchase Orders to AST Sales Orders; check for accuracy, price confirmation & ship date feasibility
Qualifications & Skills:
- Bachelor's degree in a related field preferred; or equivalent experience
- Very organized with the ability to multi-task across many ongoing projects
- Must possess excellent computer & communication skills (verbal & written)
- Must be proactive, strives to meet deadlines, and remain customer-focused
Job Type: Full-time
Pay: $50,000.00 - $57,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Ability to Commute:
- Branchburg, NJ 08876 (Required)
Ability to Relocate:
- Branchburg, NJ 08876: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $57,000