What are the responsibilities and job description for the Solar Service Technician position at American Solar & Roofing?
Overview
We are seeking a dedicated and skilled Service Technician to join our team. The primary responsibility of the Service Technician is to address potential and known issues as relayed by American Solar & Roofing’s commissioned customer base with a focus on timely and effective customer service. This position requires thorough understanding of PV system operation, electrical wiring experience and the ability to communicate project details to various stakeholders. This position requires work to be performed both on ground and on roof. Other essential skills include system troubleshooting, quality assurance and adherence to company safety standards and protocols.
Duties
Essential Responsibilities
Customer Management
- Repair or maintain customer systems as warranty or contract states
- Coordinate inverter manufacture warranty claims on customer’s behalf
- Communicate with the Customer Service Representative
- Upsell other repairs or scope of work while on site
Safety, Quality Assurance & Training
- Continuously promote safety, quality and exceptional customer service
- Ensure all vehicles, equipment and tools are clean and functioning
Reporting & Documentation
- Document field findings in company database, including readings, photos and descriptions of issues and repairs.
Secondary Responsibilities
- Conduct roof inspection for roof damage or wear that could affect the integrity of the solar or roof.
- Seal and protect roof penetrations to prevent leaks.
- Clean debris from rooftops and gutters.
Knowledge, Skills and Abilities
- Ability to create documents and reports using MS Word, Excel and Power Point
- Exceptional written and verbal communication skills in English (bilingual a plus)
- Ability to document service calls and field findings in Salesforce
- Ability to utilize email communications
- Work effectively, patiently and pleasantly with all stakeholders
- Ability to manage multiple tasks, set priorities and work within time constraints
- Willing to work odd hours
- Solid and proven decision making skills
- Strictly adhere to safety guidelines
Qualifications – Required
- 2 years of PV system installation experience
- Thorough understanding of PV inverter and system troubleshooting
- Strong knowledge of building codes (NEC, IRC, IFC, TRI, and roofing)
- Completion of OSHA 10 Hour Outreach Training Program for Construction
- Clean Driving Record and DoT Medical Card
Join our team as a Solar Technician where your skills will make a significant impact on our operations and customer satisfaction!
Job Type: Full-time
Pay: $26.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- Solar Technician Service: 2 years (Required)
License/Certification:
- Drivers License (Required)
Work Location: In person
Salary : $26 - $30