Manager, Volunteer Relations

Summary

ASAE is the essential organization for association management professionals. We offer a collaborative, mission-driven workplace with a focus on innovation, inclusion, and service. Our staff enjoys a comprehensive benefits package, a supportive hybrid work environment, and opportunities for continuous learning and development. The Manager, Volunteer Relations, is responsible for creatively and proactively overseeing assigned volunteer groups, assisting in planning and managing the volunteer program of work and initiatives in alignment with ASAE's strategic priorities. The Manager is responsible for the full fiscal and council cycle for each assigned volunteer group, including planning, execution, and evaluation of activities.

As the primary staff liaison for assigned volunteer groups, the Manager acts as a bridge between ASAE staff and volunteers. They work closely with the chair, vice chair, and executive staff liaison to ensure that each group's activities and program of work are aligned with ASAE's strategic goals. The Manager facilitates communication, manages volunteer assignments, addresses concerns, and ensures a smooth and productive volunteer experience by keeping both staff and volunteers informed and aligned with organizational objectives.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Volunteer Management

• Serves as Staff Liaison for assigned councils/committees, subcommittees, and ad hoc volunteer groups, working closely with council/committee leadership and members to:

• Identify and create content and resources for ASAE members
• Provide guidance, coaching, and expertise to volunteers to ensure effective participation
• Facilitate recurring meetings (monthly or bimonthly), agendas, and workflows to ensure committees operate efficiently
• Monitor volunteer engagement and progress, flagging risks or opportunities for leadership
• Serve as a communication bridge between committees and ASAE staff

• Support the full volunteer lifecycle, including recruitment, onboarding, term management, orientation, and recognition activities.
• Ensure ASAE's priorities and expectations for volunteers are clearly communicated during onboarding and throughout the council/committee year.
• Support key department initiatives, including awards programs, volunteer recruitment cycles, and ASAE learning programs.
• Other duties may be assigned.

Essential Skills

• Strong organizational and time management skills with exceptional attention to detail, able to prioritize and coordinate multiple initiatives simultaneously
• Excellent interpersonal, verbal, and written communication skills
• Ability to build strong relationships with volunteers and staff, acting as a trusted liaison
• Skilled in facilitating communication, coordinating volunteer assignments, and resolving volunteer concerns
• Experience developing and managing organizational and program budgets
• Ability to work independently with minimal oversight while also collaborating effectively across all levels of the organization
• Ability to align volunteer work with organizational goals and priorities to ensure a productive and positive volunteer experience.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This position operates in a professional hybrid work environment. Requires a minimum of 2 days per week in office.

Physical Demands

This position requires the ability to lift up to 20 lbs.

Travel

No more than 10% of travel is expected for this position.

Required Education and Experience

• • Bachelor’s degree in business administration, Communications, or related field or equivalent combination of education, training and experience required.
  • Minimum of 3-5 years of professional experience in volunteer or program management, with knowledge of best practices and engagement strategies.
  • Working knowledge of Microsoft Office suite or related software.
  • Experience with Higher Logic and OpenWater platforms a plus.

Preferred Education and Experience

• • Minimum of 3-5 years of professional experience in volunteer management, program coordination, or association/nonprofit operations, including experience implementing best practices and strategies for engaging and supporting volunteers.
  • Experience generating organizational and program budgets.

Benefits

•  Flexible Work Hours

•  Medical, Dental, Vision

•   Prescription Plan

•  Flexible Spending Account

•  Dependent Care Flexible Spending Account

•  Health Savings Account

•  Generous 401k Retirement Plan

•  Employee Assistance Program (EAP)

•  AFLAC

•  Legal and Identity Theft Plans

•  Company Paid Professional Development

•  Tuition Reimbursement

Thank you for your interest in joining our team! To ensure we can give every candidate fair and equal consideration, we ask that all applications be submitted through our official online application portal.

Unfortunately, we're unable to process applications received via email or other methods, as our system is designed to track and review all submissions through the portal. This helps us keep the process organized and ensures no application gets overlooked.

We truly appreciate your understanding and look forward to reviewing your application through our online system.

Salary : $67,000 - $77,000