What are the responsibilities and job description for the Patient Service Specialist position at American Sleep Dentistry?
Patient Services Specialist
Compensation: $16.50–$23.50 per hour (Base Pay Production Bonus)
We are seeking motivated, reliable, and patient-focused individuals who are ready to build a long-term career in a fast-paced healthcare call center environment.
This is more than an entry-level role; it's an opportunity for individuals interested in developing professionally, with clear pathways into leadership and management positions.
About the Role
As a Patient Services Representative, you will serve as the first point of contact for patients, provider offices, and insurance partners.
Key responsibilities include:
- Managing inbound and outbound calls
- Scheduling tele-health appointments
- Guiding patients through their care journey
- Coordinating documentation with provider offices
- Accurately maintaining records in internal systems
You will play a critical role in ensuring patients receive timely and efficient support.
Compensation
We offer a transparent and performance-driven pay structure:
- Starting base pay: $16.50/hour
- Increased to: $18.50/hour based on training, performance, and productivity milestones.
- Productivity Bonus: $1.00–$5.00/hour
- Typical Total Earnings: $18.00–$23.50/hour
- High Performers: Can earn above this range based on performance and production.
Compensation may be negotiable for candidates with relevant experience, particularly those with prior leadership or management backgrounds.
All bonuses are hourly, performance-based, and non-discretionary.
Growth & Leadership Opportunities
We are actively building our leadership pipeline and value candidates who bring or are interested in developing leadership skills.
- Prior leadership or supervisory experience is preferred but not required
- Candidates with leadership experience may be considered for accelerated growth opportunities or current leadership openings
- Opportunities to advance into senior, specialized, or management roles
- Ongoing development in leadership, operations, and team performance
Many team members begin in this role and quickly progress within the organization.
Qualifications
- Strong written and verbal communication skills
- Professional and approachable demeanor
- Reliable with effective time management
- Ability to work in a fast-paced environment
- Basic computer and typing skills
- Problem-solving and conflict-resolution abilities
- Demonstrated willingness to learn and grow
Education & Experience
- High school diploma or equivalent required
- Previous call center or customer service experience preferred but not required
- Leadership or supervisory experience is a plus
Schedule & Requirements
- Full-time: 36–40 hours per week
Must be available for one of the following shifts:
- 6:00am–3:00pm
- 7:00am–4:00pm
- 8:00am–5:00pm
- 9:00am–6:00pm
Onsite role
Benefits
- 401(k) with company match
- Paid Time Off (Vacation, sick time)
- 8 paid holidays per year
- Unpaid Time off
- Medical Insurance Premium Reimbursement (HRA)
- Paid training
- Flexible scheduling options
Pay: $16.50 - $23.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
Experience:
- Customer service: 1 year (Preferred)
- Call center: 1 year (Preferred)
Location:
- Cedar City, UT 84720 (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $17 - $24