What are the responsibilities and job description for the Infrastructure Engineer position at American Signature Furniture?
Description
At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 120 family-owned and operated stores The Infrastructure Engineer is a critical team member that architects, builds, implements and supports key infrastructure areas such as servers, storage, databases, endpoints and key management systems including asset management.
Why you'll want to join our team :
Join a historic, family-owned business that has helped furnish the lives of customers for nearly 80 years
Comprehensive medical, dental, and vision benefits & 401K plan
Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.
Employee discounts at our affiliate brands which include- Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters
What your day will look like :
Own & Deliver a Secure & Trusted Environment
- Share technical knowledge and experience to grow the talent and technical ability of the infrastructure team
- Demonstrate ability to follow detailed technical instructions
- Maintain standards including productivity, quality, security, and customer-service standards; resolve problems; completing audits; identifying customer service trends; identifying system improvements; and implementing change
- Provide thought leadership in the management and support of key systems and applications
- Achieve infrastructure objectives by completing projects and action plans with a sense of urgency
- Maintain productivity, quality, security, and key SLA standards; resolve problems; identifying key trends; determining system improvements; and recommending changes.
- Audit quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results.
- Maximize customer operational performance by providing service desk team members key technical documentation to help resolve problems.
- Provide technical expertise and experience to solve all requests and incidents submitted to infrastructure team
- Participate in the prompt best practices solution regarding complicated support issues.
- Assist in communications / workarounds and escalate problem / project requests and incidents to appropriate teams.
- Take part in a weekly rotation of after-hours IT support
- Assume primary ownership of key infrastructure systems, while training others to help manage and support them
- Continuously improve IT infrastructure skills through in-house training, self-study methods, and other available training resources
- Comply with all applicable federal, state, and local regulations that would apply to this job.
Communicate & Serve Others
The ideal candidate will meet the following requirements :
Embody Our Values : Serve Others and Own it.
