IT Help Desk Analyst

TITLE: IT Help Desk Analyst

REPORTS TO: IT Manager

EXEMPTI ON STATUS: Full-Time, Salary-Exempt

POSITION SUMMARY: This position will be responsible for providing customer service and backup datacenter support to the American Seating staff.

Primary Duties & Responsibilities

• Provides 1 st and some 2 nd tier IT support for service requests while providing superior customer service.
• Deploys IT client hardware and applications to support the business environment.
• Responsible for making sure all IT ServiceDesk tickets are assigned correctly in coordination with the IT Team and resolved in the targeted timeframe.
• Escalates problems to the next level of support when required.
• Documents IT procedures and solutions.
• Provides support for web development projects.
• Provides support for data backup environment.
• Other duties and projects as assigned.
  
  

Minimum Requirements

• Associates Degree in Computer Science or related field. Work experience in IT field also considered.
• Working knowledge of Active Directory, DNS, DHCP and Group Policy.
• Experience with MS Office 2016, Office 365, and Windows 10.
• Experience with web development preferred.
• Experience working with helpdesk ticketing systems.
  
  

Skills Required

• Excellent customer service, communication, administrative and documentation skills.
• Strong work habits, dependability, punctuality, flexibility and attendance.
• Ability to organize and manage multiple priorities.
• Attention to detail and effective time management skills.
• Excellent verbal and written communication skills.
  
  

Working Conditions

• Normal office with some work in a manufacturing environment.
• Must occasionally lift and/or move technical gear (PC’s, infrastructure equipment, printers, etc) weighing up to 50 pounds.
  
  

This job description is intended to describe the type and level of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities required by a person so classified.