What are the responsibilities and job description for the Service Writer - Rock N Roll City Harley-Davidson position at American Road Group?
Description:
American Road Group is seeking a Service Writer at Rock N Roll City Harley-Davidson in Cleveland, OH!
Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers.
Major Duties and Responsibilities
- Provide superior customer service to both internal and external customers.
- Assist Service Department Manager in maintaining a smooth-running efficient department.
- Sell products and services based on additional work needed and service specials.
- Articulate and document customer concerns and assign jobs to technicians.
- Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers.
- All other duties as assigned.
- Outgoing, friendly personality with superior communication skills
- Excellent customer service
- Knowledge or experience of servicing Harley-Davidson Motorcycles preferred.
- Experience with POS systems and parts and management computer software.
- General knowledge of computers and great phone etiquette.
- Current motorcycle license.
Physical Demands and Working Conditions
- Frequently required to bend, stoop, crouch, reach, sit, stand, push and pull.
- The noise level in the work environment is usually loud.
- Requires use of both hands.
- Requires the ability to balance and push a 600 lb. motorcycle.
- Frequently works near moving mechanical parts.
- Potential exposure to battery acid, gasoline, chemical cleaning materials or other materials in shop.
- Occasionally exposed to exhaust fumes and other airborne particles.
Are you up for a challenge? We believe in this brand, in this culture, in this lifestyle, and in this dream. Make this dream a reality and Apply Today!
