General Manager

Position Overview

The General Manager is a senior operational leader responsible for the full P&L performance of one or more branch locations within a restoration and construction services company. This role owns revenue production, field workforce management, client and carrier relationships, and branch-level EBITDA delivery.

The GM is accountable for outcomes, not just activities — and is measured on what the business produces, not time in seat.

This role manages the full annual Brand revenue with complete P&L accountability across all operations. Compensation is benchmarked to revenue scope and market, with a performance bonus tied to Brand Revenue and EBITDA performance.

Key Responsibilities

Financial & P&L Accountability

• Own and drive annual brand revenue targets in alignment with company growth objectives
• Manage branch-level EBITDA, job costing, and operating expenses
• Report financial performance to executive leadership with accuracy and transparency

Operations & Field Management

• Oversee multi-crew field operations across mitigation, restoration, and reconstruction divisions
• Ensure projects are delivered on time, on budget, and to quality standards
• Manage subcontractor relationships, equipment utilization, and job scheduling

Business Development & Carrier Relations

• Build and maintain relationships with insurance carriers, adjusters, and third-party administrators
• Drive referral source development across property managers, real estate professionals, and commercial accounts
• Represent the company in the local market as the primary face of the brand

Team Leadership

• Recruit, develop, and retain production, estimating, and administrative staff
• Set performance expectations and hold teams accountable through clear KPIs
• Foster a culture of urgency, ownership, and professionalism

Multi-Location Operations (where applicable)

• Manage P&L and operational execution across two or more geographic markets simultaneously
• Coordinate resources, staffing, and client relationships across branch locations

Qualifications

• 5 years in restoration, construction, or a related field
• Demonstrated P&L ownership and financial literacy
• Experience managing field crews and subcontractors in a production environment
• Strong working knowledge of insurance claims processes and carrier relationships; Xactimate proficiency a plus
• Prior branch or general management experience preferred; scope and results weighted more heavily than title
• IICRC certifications preferred: WRT, ASD, FSRT

Compensation

Base salary is benchmarked to revenue scope and market, with a performance bonus tied to Brand EBITDA, Brand Revenue, and Platform EBITDA attainment. Total compensation is designed to reward GMs who build profitable, growing operations.

About the ARO Platform

This role is part of the American Restoration Operations (ARO) platform — a network of 25 restoration and construction brands operating across 50 locations nationwide. ARO brands share operational infrastructure, carrier relationships, and platform-level resources while maintaining distinct local market identities. General Managers within the ARO platform are held to consistent performance standards and benefit from platform-level support, benchmarking, and leadership development.