What are the responsibilities and job description for the Claims Authorization position at American Residential Warranty?
Company Overview
ARW Home is a family-owned business dedicated to providing homeowners with reliable protection plans for appliances, home systems, electronics, and essential home services. Our mission is to ensure peace of mind through comprehensive coverage, professional accountability, and personalized service.
Summary
We are seeking a Claims Authorization specialist to join our team in the Boca Raton, FL. This role is vital in managing claim approvals and ensuring smooth processing of warranty claims for our valued customers. You will play a key part in delivering exceptional service aligned with our company's commitment to customer satisfaction.
Responsibilities
- Providing the highest level of service to our customers by being professional, courteous and creating a positive experience for each customer.
- Completing assigned offline tasks to create records of First Notice of Loss
- Making outbound calls to capture relevant information as needed and explain contract coverage and claim decisions.
- Making outbound calls on survey response follow ups regarding claim status and providing an update or taking action to move the job along the claim cycle.
- Reviewing and capturing data entry of incoming service reports or supporting documentation from customers to determine claim resolution.
- Using the company guidelines and knowledge of the contracts to determine appropriate claim decision and customer follow up.
- Demonstrating superior verbal and written communication skills.
- Meeting or exceeding all established Key Performance Indicators
- Other duties and projects as assigned.
Qualifications
- Claims experience requiered or basic technical knowledge of appliances and HVAC (mechanical skills) is BIG PLUS!
- Proven experience in claims processing or authorization within the home warranty or insurance industry.
- Strong written and verbal communication skills
- Strong customer service and organizational skills
- Reading Comprehension
- Critical thinking skills
- Time management skills
- Ability to maintain a positive attitude.
- Self-starter who is organized and detail oriented with the ability to multi- task.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Knowledge of warranty policies and claim procedures is preferred.
- Customer-focused mindset with problem-solving abilities.
- Proficiency in computer systems and data entry.
- must ype 30 WPM
Join us at ARW Home and be part of a team that values integrity, professionalism, and exceptional service. If you’re ready to make a difference in homeowners’ lives through your expertise, we’d love to hear from you—apply now and help us protect what matters most!
Pay: $42,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $42,000 - $50,000