What are the responsibilities and job description for the Plumbing Service Manager - Master License Holder position at American Residential Services?
Overview
Salary: $110,000 - $115,000 plus bonus quarterly and annually
Master License Monthly Stipend: $1,000
Industry: Plumbing
ARS-Rescue Rooter has an opening for a Plumbing Service Manager for our service center. We offer a competitive compensation package and a full range of benefits including medical, dental, vision, 401(k), life and long-term disability insurance.
The Plumbing Service Manager is responsible for scheduling and supervision of technicians to effectively provide commercial and/or residential plumbing service, repair and installation for customers. In addition this position will oversee logistics, provide technical support, planning and management of service center operations including dispatch, technical support, customer service and quality assurance.
Responsibilities
- Supervises and delegates service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling and training employees, completing time sheets, evaluating performance and supervising work assignments to ensure effective operations.
- Coaches and motivates technicians to work at their maximum productivity; coaches, trains and develops technicians to increase work and sales skills.
- Provides technical support to the field via radio, telephone, and/or at job sites.
- Reviews and audits technician paperwork daily; ensures that all equipment is in proper operating condition, to include maintaining high quality appearance of vans and equipment.
- Oversees the dispatch function for our plumbing service techs to ensure the appropriate technician is selected based on customer needs.
- Provides technical support for the plumbing technicians.
- Resolves customer issues and complaints to ensure customer satisfaction.
- Assists the general manager with data collection and report preparation.
- Conducts site surveys.
- Reviews payroll records to ensure that technicians are paid properly.
- Will hold company license
Qualifications
- Must be a Master Licensed Plumber
- Consistent track record of meeting or exceeding annual sales objectives.
- Excellent negotiation, communication and presentation skills.
- Ability to understand the effects of economic, financial and market conditions on the business.
- Able to operate in a dynamic, fast-paced environment and adapt to a changing environment.
- Ability to think both strategically and execute against day-to-day objectives.
- Bachelor’s degree or equivalent combination of education and plumbing industry experience.
- Minimum of 7 years of technical plumbing experience and successfully leading a fast-paced operations organization.
ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.