What are the responsibilities and job description for the Dispatcher position at American Residential Services?
Overview
Join Hamilton Plumbing, Heating, A/C, Rooter, & Electrical of ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000 team members and over 45 years of experience.
What We Offer:
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- Additional monthly incentives available for all Full-Time dispatchers
Insurance available after 31 days
Low-cost medical (as low as $5/week)
Dental, vision, HSA/FSA
401(k) with company match
13 days PTO 8 paid holidays
- Frequent employee appreciation events/happenings
Company-paid life insurance
Weekly direct deposit
Ongoing training and career advancement
Responsibilities
Ensure service technicians are dispatched efficiently and customer needs are met promptly. Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day. Strong communication and local area knowledge are key to success in this role.
Qualifications
What You Need:
Prior dispatch, scheduling, or call center experience required
- Prior industry trade experience desired but not required
Proficiency in Microsoft Office and multi-line phone systems
Familiarity with local geography to support route planning
Must report daily to the office (not a remote position) in Overland Park, KS
Flexibility to work assigned shifts and weekend rotations as needed
Must pass background check and drug screening
Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.
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