Probate Researcher

Job Title: Researcher – Genealogical & Probate Research

Company: American Research Bureau (ARB)

Location: Salt Lake City, UT (on-site) - onsite only - no remote work potential

Job Type: Full-time, Salaried Bonus Potential

Job Summary

Join our best-in-class research team and help connect missing or unknown heirs to their lawful inheritances. Working in an office environment, you’ll evaluate new probate opportunities, conduct genealogical research, and communicate directly with potential heirs to guide them through the claims process.

Key Responsibilities

• Analyze daily case leads to determine if unknown heirs exist and whether the matter is financially viable for ARB.
• Conduct deep genealogical research using online databases, proprietary tools, and public records.
• Make high-volume outbound calls and handle inbound inquiries to engage potential heirs and win client agreements.
• Collaborate with fellow researchers, managers, and attorneys to advance cases from initial report through final processing.
• Prioritize multiple tasks with a sense of urgency while maintaining meticulous documentation.
• Stay current on relevant probate laws, regulations, and industry best practices.

Skills & Competencies

• Tenacious researcher and problem-solver with a passion for uncovering complex family connections.
• Articulate communicator who can quickly build rapport, handle rejection professionally, and persuade individuals via phone.
• Collaboration-minded with strong organizational skills and the ability to thrive in a team setting.
• Analytical—able to distill complex data into clear, concise findings and recommendations.
• Efficient and detail-oriented, meeting daily targets while ensuring accuracy of documentation.

Qualifications

• Bachelor’s degree or equivalent experience (genealogy, history, research, or similar field preferred).
• Demonstrated proficiency with online research tools, databases, and MS Office / Google Workspace.
• Prior phone-based customer-contact or sales experience strongly preferred.
• Interest or experience in genealogical or probate research is a significant plus.
• Must be authorized to work in the United States.

Compensation & Benefits

• Competitive salary (commensurate with experience) discretionary bonus program.
• Benefits package: health & dental insurance, 401(k), paid holidays, paid time off (PTO).
• Quiet suburban office location with free parking and a collaborative, mission-driven culture.

About American Research Bureau (ARB)

For more than 90 years, ARB has specialized in connecting heirs with their rightful inheritances—solving genealogical mysteries and often reuniting families in the process. We leverage proprietary research techniques, advanced technology, and a dedicated team of professionals to deliver industry-leading results.

How to Apply

Email your résumé to hr@arbgm.com

ARB is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.