After-Hours Dispatch

Who We Are:

American Repair Maintenance (ARM) began over 30 years ago as a small two-person operation to service several premier video stores. Since that time, we have evolved into a data-driven, full-service repair, and preventative maintenance partner across all trades serving over 20,000 locations in the US of some of the finest retail brands. We are more than just a repair and maintenance company. We are a strategic partner for our clients as we continue to innovate and grow our organization. We work hard to put our customers' needs first, support our team members with a dynamic culture, provide great benefits, and create technology-enabled work processes that make their jobs easier. We know that our strong commitment to people is what sets us apart along with our strong core values that guide our day-to-day operations. These core values ensure we are moving in the right direction. They are:

• Collaborate
• Do Whatever it Takes
• Reliable
• Authentic
• Do the Right Thing
• Innovate and be Open to Learn
• Choose to BE an Owner

Who You Are:

We are currently searching for an After Hours Dispatch. Hours would be (8 am-5 pm or 5 pm- 8 am) (with on call for emergencies from 12a- 6 am, 6 am- 8 am catch up before office arrives)(Saturday and Sunday with 2 additional days during the week), reporting to our Director of Client Services, to add to our Client Services team to deliver the highest standard of maintaining and building relationships with our clients while delivering the highest standard of customer service. This is a perfect opportunity for a self-starter who strives to resolve issues, is detail-oriented, reliable, able to collaborate with their team, and enjoys being a part of a supportive, growing company.

In this role, you will be able to jump in and make an immediate impact. Specifically, you will:

• First and foremost, resonate with our mission, vision, and values as an organization and foster a culture of accountability within our workforce that reflects these values.
• Utilize your 2 years of experience in Customer Service, in addition to your high school diploma or equivalent vocational education.
• Determine what factors of production/repair will influence the cost of the service

• Ensure client portals are up to date with progress reports and timelines
• Dispatch field technicians or external contractors to work order requests
• Partner with outside contractors/resources, dependent on the required scope of work and capacity
• Stay aware of best practices and recommended process developments for the client internally
• Enter status updates in the client portal for important or escalated work orders with up-to-date information
• Research and resolve client issues through collaboration and problem-solving with other departments
• Maintain thorough and detailed notes within ARM software regarding client work orders
• Work to de-escalate any client concerns and create solutions that promote positive outcomes
• Stay aware of best practices and promote a positive and collaborative environment for both clients and co-workers

What You’ll Get:

Besides working with a great team in a stable and fast-growing company, you’ll receive a competitive hourly base pay rate between $15-20/hr., along with,

• Competitive medical, dental, and vision insurance
• Optional Life and long-term disability insurance
• Optional Voluntary AD&D and short-term disability insurance
• 401(k) with a 6% match
• Paid Overtime

• Paid time off
• 6 paid company holidays
• In office Monday-Friday for 2-3 weeks, 8 am- 5 pm for training, Remote after training!
• Job Satisfaction

If you are a versatile, detail-oriented, great communicator who enjoys variety, and autonomy, in their workdays and is looking to join a supportive, growing company where your experience will be valued, we’d love to talk with you!