Service agent

By joining the American RedCross you will touch millions of lives every year and experiencethe greatness of the human spirit at its best.

Are you ready to bepart of the world's largest humanitariannetwork?

Joinus-Where your Career is a Force forGood!

JobDescription : Why Choose Us?

Why Choose Us?

As one of the nation's premier humanitarianorganizations, the American Red Cross is dedicated to helpingpeople in need throughout the United States and, in associationwith other Red Cross networks, throughout the world.

When you joinour team, you have a direct impact on a meaningful mission, and youcan help save lives every day. If you share our passion for helpingpeople, join us in this excellent career opportunity .

Work where your career is a force for good.

We are committed to the diversity ofour workforce and to delivering our programs and services in aculturally competent manner reflecting the communities we serve.

Our work environment is collaborative, respectful, and inclusivewith a focus on building allyship and a culture of belonging thatempowers all team members.

Come to learn, grow, and succeed whilesharing your passion for making a difference.

The Red Cross supports a variety of culturaland community resource groups for employees and volunteers. Fromthe Ability Network, our Asian American & Pacific IslanderResource Group, the Latino Resource Group, and Red Cross PRIDE, tothe Umoja African American Resource Group, our Veterans ResourceGroup, and the Women's Resource Group, these networks provideconnections, mentoring and help give voice to important concernsand opinions.

At the American Red Cross, youruniqueness can shine!

OUR IDEALCANDIDATE :

We are seekingcustomer-focused, outgoing and compassionate individuals to contactblood donors and schedule appointments in our fast-pacedenvironment.

Service Agents follow scripting and have excellentattention to detail.

WHEREYOUR CAREER IS A FORCE FORGOOD :

Key Responsibilities :

• Contact blood donors by telephone using a dialer system to recruitfor blood donation. Use information from multiple computer systemssimultaneously to target appropriate blood drives for donor, updatedonor records as needed and to record outcomes of calls.
• Schedule appointments while providing positive service experienceto maximize donor show rates.
• Follow a process and appropriate scripting for conducting a callwith a donor, to ensure a consistent donor experience.
• Maintain daily production standard, including phone calls andappointments per hour, to meet established collection goals.
• Develop a working knowledge of donor criteria to inform donors ofeligibility and reduce deferral rates.
• Maintain accurate records of donors / groups contacted andappointments scheduled to avoid errors, poor customer relations andto ensure sufficient donor availability.
• May develop new leads and implement new donor recruitment programsto ensure an increased donor base and an adequate blood supply.
• Respond to or transfer inbound calls to the appropriate party.
• Perform other related duties as assigned.
• May coordinate support of community and business donor groups toassure a positive image of the American Red Cross.

The above statements are intended todescribe the general nature and level of work being performed. Theyare not intended to be an exhaustive list of all responsibilitiesand duties required of staff soclassified.

This is a Remote Position; however, you must live in the Tucson, AZarea. The first day and possibly 2 - 3 days will be at the TucsonCall Center.

StandardSchedule :

Sunday 9 : 30am- 6 : 00pm, Monday - Thursday10 : 30am- 7 : 00pm

Friday& Saturday OFF)

Tues, Wed, Thursday,9 : 30am- 7 : 00pm, Fri 8am -5 : 30pm, Sat 8am -12pm

Sunday & Monday Off)

Pay Information : $15.50 PerHour, Plus Shift Differential

WHAT YOU NEED TO SUCCEED :

• Must be able to commit to90 days of uninterrupted employment.(100% attendancerequired).
• Must be able to commit to one of theschedules referenced above.
• High school diplomaor equivalent required (GED).
• Minimum one yearof related experience (telemarketing, customer service or callcenter) is required.
• Prior sales or negotiationexperience is a plus.
• Proficient in usingmultiple computer applications simultaneously in a fast-pacedenvironment to quickly and efficiently meet donor serviceneeds.
• Excellent customer service andproblem-solving skills required.
• Effectiveverbal communication skills, the ability to work with potentiallydifficult customers, and work in a fast-paced call centerenvironment is required.
• Desire to advocate andlearn more about blood donations with an interest in promotingupwards.
• If a prior employee or contractor,must be eligible forrehire.
• Combinationof candidate's education and general experience satisfiesrequirements so long as the total years equate to description'sminimum education and general experience years combined (Managementexperience cannot besubstituted).

WHAT WILLGIVE YOU THE COMPETITIVE EDGE :

Sales experience, outbound calls experience and strongcomputer skills

BENEFITSFOR YOU :

We take care of you, whileyou take care of others. As a mission-based organization, webelieve our team needs great support to do great work.

Ourcomprehensive benefits help you in balancing home and work. Withour resources and perks, you have amazing possibilities at theAmerican Red Cross to advance thelearn.

• Medical, Dental Vision plans
• Health Spending Accounts & FlexibleSpending Accounts
• PTO : Starting at 15 days ayear; based on FLSA status and tenure
• Holidays : 11 paid holidays comprised of sixcore holidays and five floating holidays
• 401Kwith 5% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance : Short Long Term
• Service Awards and recognition

Applynow! Joining our team will provide you with the opportunity to makea difference everyday.

The American RedCross is an Equal Opportunity / Affirmative Action employer. Allqualified applicants will receive consideration for employmentwithout regard to sex, gender identity, sexual orientation, race,color, religion, national origin, disability, protected veteranstatus, age, or any other characteristic protected by law.

Life's emergencies don't stop, andneither do American Red Cross volunteers, who represent more than90 percent of our workforce to help prevent and alleviate humansuffering.

You can make a difference by volunteering in a positionthat appeals to you and allows you to use your unique skills andtalents.

The Red Cross relies on generous volunteers who give theirtime and talent to help fulfill our lifesavingmission.

Visit redcross.org / volunteertoday tolearn more, including our most-needed volunteerpositions.

To view the EEOC Summary of Rights,click here : Summary of Rights

Last updated : 2024-02-23