Emergency Communications Center Volunteer Dispatcher

Every single day, the American Red Cross helps people in emergencies. Whether itﾒs one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

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As an ECC Dispatcher, you will play a vital role in our ability to provide clients with appropriate and timely emergency assistance via telephone and through the dispatching of emergency personnel. This is an exciting role for anyone who has advanced administrative skills, excels in working in a fast-paced, multi-sensory environment, and is actively seeking to use their leadership skills.

In this fast-paced and challenging position, you will

• Assist clients via telephone and provide information regarding eligibility for Red Cross services.
• Notify and dispatch appropriate Red Cross staff to emergencies.
• Coordinate hotel arrangements for clients who are unable to stay in their residence
• Monitor multiple sources of information while managing phone calls and simultaneously updating multiple databases
• Work in person at our NYC Chapter HQ
  
  

Qualifications We Are Looking For

• Experience and a willingness to work with people of different ethnic, religious, social and economic backgrounds.
• Comfortable learning & using various phone systems, portable radios and communication scanners.
• Comfortable working in a fast-paced, multi-sensory environment (able to pay attention to multiple sources of incoming information-police scanners, newsfeeds, etc.).
• Outstanding computer skills; Must have an up-to-date computer and a fast and reliable internet connection.
• Comfortable working remotely with experience in Microsoft Teams preferred