Customer Advocate Associate

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• Utilizes multi-channel and omni-channel Customer communications to address and respond to Customer inquiries in a timely manner and in an effort to help retain business; evaluates and advises on a multitude of factors which cover a large variety of AFA products and services.
• Acts in a professional, knowledgeable, positive manner and works effectively under pressure when needed in a very fast paced environment. Has excellent written and verbal communication skills. Demonstrates a proactive approach for problem solving and work solutions. Informs leadership immediately if common issue arises and utilizes ability to research and analyze Customer complaints in order to provide resolutions which support a culture of timely, Customer focused, responses which serve to provide the best Customer Experience.
• Consistently follows and adheres to stated team/department metrics such as minimum accuracy levels, schedule adherence and availability requirements, achieves a minimum number of multi-channel and omni-channel Customer communications while maintaining average handle times and production goals which meet stated requirements per team, meets or exceeds minimum work schedule and attendance adherence's, all while possessing and sharing a positive, collaborative tone which supports the department culture.
  
  

Compensation range: ($44,745.49-$76,192.00/yr) plus may be eligible for an annual discretionary company bonus. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and geographic location. For a general description of all employment benefits, click here.

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