What are the responsibilities and job description for the Education Support Specialist position at American Psychiatric Nurses Association?
The American Psychiatric Nurses Association (APNA) is the largest professional membership organization committed to the specialty practice of psychiatric-mental health (PMH) nursing and wellness promotion, prevention of mental health problems and the care and treatment of persons with psychiatric disorders. PMH nurses view APNA as their go-to resource for networking, education, and dissemination of current information and resources. Its membership totals approximately 15,000 nurses and is growing.
APNA is seeking a team member to provide administrative and customer support for its education programs. The Education Support Specialist will report to the Manager of Education & Practice. Primary responsibilities are:
Provide customer service and administrative support relating to APNA’s accredited education programs.
Customer support duties include:
o Assisting with inquiries via phone and email and troubleshooting customer issues.
o Helping with website navigation and account access.
o Sharing information about association education programs & events.
Administrative and technical duties include:
o Support the development, implementation, and evaluation of education programs in adherence with accreditation requirements.
o Build and maintain online courses in APNA's learning management system (LMS), including proofreading content and testing course functionality.
o Maintain education records.
o Extract, format and organize data for reporting.
o Create and maintain spreadsheets.
o Perform additional administrative duties as needed.
Exceptional customer service skills, attention to detail, proficiency with Microsoft Office tools (particularly Excel), and proficiency with navigating websites and technology required. Bachelor’s degree or equivalent work experience preferred. Please send a cover letter and resume with salary expectations to staffrecruiting@apna.org.
Job Type: Full-time remote position, with travel to conferences 1-2 times per year.
Salary: $60,000.00 - $62,000 per year plus benefits
Salary : $60,000 - $62,000