What are the responsibilities and job description for the Experianced Customer Service Rep position at American Power & Gas?
Because of expansive growth American Power & Gas is seeking an experienced Customer Service Rep to add to our management team. This is a fulltime permanent on-site role.
We have been offering Green Energy solutions to both residential and small commercial customers for over 25 years and have won the award for fastest growing company in the Tampa Bay Business Journal as well as being featured in Forbes and the Huffington Post.
Key Responsibilities
- Oversee daily operations of the customer service department
- Lead, coach, and develop customer service representatives to meet performance goals
- Establish and monitor KPIs, call metrics, and customer satisfaction benchmarks
- Handle escalated customer issues with professionalism and efficiency
- Collaborate with leadership to improve processes, policies, and customer experience
- Ensure compliance with company policies and applicable utility regulations
- Conduct training, performance reviews, and ongoing coaching
- Analyze trends and implement strategies to improve retention and service quality
Qualifications
- Proven experience in a customer service management or supervisory role
- Strong leadership, communication, and problem-solving skills
- Experience in the energy, utility, or call center industry preferred
- Ability to manage multiple priorities and meet deadlines
- Proficiency with CRM systems and customer service software
- Results-driven mindset with a focus on customer satisfaction
We offer Health, Dental, Optical and Life Insurance, PTO (paid time off) and the opportunity for promotions and room to advance.
For immediate consideration please send a resume to Shawn Allen, Dir Personnel, Shawna@goapg.com.