What are the responsibilities and job description for the Plumbing Dispatcher position at American Plumbing Heating and Cooling - Pensacola/Milton?
Are you ready to jump into the fast-paced world of dispatching? Look no further! We have an exciting opportunity that will keep you on your toes and leave you feeling rewarded at the end of each day. As a Plumbing Dispatcher at American Plumbing Heating and Cooling, you'll be the superhero behind the scenes, coordinating and prioritizing service calls with the utmost efficiency.
This position will make a competitive wage of $18 - $25 per hour. Aside from earning great pay, you can also enjoy the following benefits:
- Health, dental, and vision
- 401(k) retirement plan
- Generous paid time off (PTO)
Additionally:
- A company phone and laptop
- Bonuses for performance
WHAT'S YOUR DAY LIKE?
There are both full-time and part-time schedules available for this position. Typically, you will work from 4 pm - 11 pm, Monday - Friday. Additional hours are available during the day or on weekends.
As a Plumbing Dispatcher at American Plumbing Heating and Cooling, you'll be at the front lines of our customer service operation. You'll be the friendly voice on the other end of the line, answering customer phone calls and providing them with top-notch service. But it doesn't stop there! You'll also be the master of coordination, dispatching and scheduling service calls to our team of expert technicians. And once the job is done, you'll have the opportunity to debrief with the technicians, ensuring that everything went smoothly and our customers are satisfied.
WHO ARE WE?
We're dedicated to exceptional service, professionalism, and customer satisfaction, building a strong industry reputation rooted in expertise, integrity, and quality workmanship. Join us and be part of a collaborative environment with a family-like culture, regular company events, and a commitment to work-life balance. Showcase your leadership skills, embrace mentorship, and enjoy ongoing professional development to advance your career. At American Plumbing Heating and Cooling, your success is our focus.
WHAT'S NEEDED FROM A PLUMBING DISPATCHER?
- 2 years of customer service experience
- Experience with customer relationship management software
- Ability to diffuse situations with upset customers
- Excellent problem-solving skills
- Ability to work and communicate well with field staff
Additionally, the following would be a plus:
- ServiceTitan experience
- Plumbing or HVAC experience
- Experience pulling permits and requesting inspections
We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!
Salary : $18 - $25