VIP Services Agent

Who WE are:

Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success

Who WE are looking for: We’re looking for a friendly, professional, and detail-oriented team member who thrives in a fast-paced, guest-focused environment. The ideal candidate will have strong communication skills, a passion for delivering outstanding customer service, and the ability to build lasting relationships with Players Club and VIP guests. You should be organized, tech-savvy, and comfortable managing a variety of tasks—from answering phone and walk-up inquiries to coordinating with internal departments and supporting promotions.

Job titles similar to this role include: [other job titles that align with this role’s title]

• VIP Guest Services Agent
• Customer Relations Specialist

What is expected of YOU:

As a VIP Services Agent, you will provide exceptional service to Players Club and VIP guests by building relationships, promoting events, and ensuring smooth coordination between departments. You will handle guest inquiries, manage access to VIP areas, and assist with administrative tasks like updating accounts and issuing comps. Your role will focus on delivering personalized attention while upholding the company's core values of Commitment, Integrity, and Excellence in a fast-paced environment.

Experience YOU will need:

• High school diploma or equivalent
• Prior customer service and/or casino industry experience. Sales, business management, operation, customer service, telemarketing, or casino industry experience preferred.
• In cooperation with Casino Hosts, provides service to VIP players and guests in a prompt,
• professional manner.
• Service quality characteristics including courtesy, promptness, professionalism, and confidentiality. Effective communication skills. Ability to effectively handle verbal conflict. Professional appearance and presentation. Able to work a flexible schedule. Ability to work flexible shifts and days of the week including holidays. Ability to obtain and maintain all necessary licensing.
• excellent customer service skills; basic math and computer skills; detail-oriented and organized. Knowledge in various computer programs including Microsoft Office (Word, Excel, etc.), Google Suite (Google Sheets, Google Docs, etc.).
• Acts as liaison between Player Development and other areas (e.g., Hotel Front desk/Reservations, Players Club, Table Games, Food & Beverage, and Slots) to provide the highest levels of customer service.
• Perform miscellaneous administrative duties as assigned.
• Other duties assigned

Physical Requirements:

• Must have excellent guest service and communication skills
• Must be able to stand for extended periods of time (approximately 2 hours at a time)
• Frequently speak, read write, stand, walk, bend and stoop
• Occasional lifting, carrying, pushing and pulling (25 lbs.)
• Must be able to work a variety of schedules including nights, weekends, and holidays.

Certificates, Licenses, Registrations:

• Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Benefits/Perks and Salary:

• Medical, Dental, Vision

• Matches 50% of your contribution, up to 4% of eligible contribution

• Educational Tuition Reimbursement

• Paid Time Off

• Ventra Program, EAP programs, etc.

Salary Range:

$17.10-$27.00

Company Statement on EOAA:

American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.