What are the responsibilities and job description for the Tech Data Ctr Ops Spt position at American Personnel Managers & Consultants?
Job Profile Summary:
Supports hardware and software installation, configuration, operation and ongoing maintenance of an organization’s computer / data center. Operates, monitors and performs troubleshooting of equipment, networks, and data processing / batching; assists with logging and documentation of equipment and processes. Responsibilities may also include cabling, racking and server installations.
Key Responsibilities:
• Provides operational and technical support for assigned data center computer systems and associated peripheral equipment.
• Monitors performance of on-line systems utilizing software support tools to complete all scheduled jobs in a timely manner.
• Performs standard maintenance and repair.
• Interfaces with clients and appropriate support groups to escalate issues for resolution.
• Reassigns job priorities according to precedent, policy, and procedures.
• Participates in on-call rotation; responds to alerts and systems issues.
• Updates systems and applications.
• Partners with vendors and component suppliers to replace or repair failed equipment.
Key Qualifications:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 1-2years’ experience in area of responsibility.