Physician Liaison

Who are we?

We’ve been treating pain effectively through minimally invasive techniques since 1992. At American Pain Consortium (APC), our mission is to empower our providers, including board-certified pain management physicians, with exceptional patient care. We are driven to deliver a national platform for like-minded interventional pain providers seeking to help patients find symptom relief and lead a better quality of life. We invest in the people, processes, systems, credentials, and facilities that consistently yield exceptional medical, operational, and financial outcomes. Our footprint includes clinic and ambulatory surgery centers throughout Indiana and Ohio.

As an employer, we help our team to reach their maximum professional potential and create an environment conducive to our shared success. Our “why” centers around our 7 inspirations: the pursuit of excellence, empathy in everything we do, a culture of collaboration, open communication, creating a space for belonging, and ongoing innovation, which yields the result of bringing value.

What do we do?

Our goal at American Pain Consortium is to support our clinics that help patients seeking relief from pain, numbness, and tingling sensations that are often related to neuropathic pain or neuropathy, among many other forms of chronic pain. Even patients who have tried other pain treatments without success often benefit significantly from safe, effective treatment at American Pain Consortium. Our clinical multidisciplinary approach to care delivers the correct intervention to every patient, every time through various pain management procedures including injections, open surgical cases with general anesthesia, physical therapy, and psychological services. Our Providers focus on helping individuals improve functionality to restore a more meaningful lifestyle.

APC values individuals with a strong work-ethic, embracing why they want to serve in the healthcare industry while maintaining a work, family, and life balance. APC is seeking an individual who is eager to learn, develop, and grow and help us contribute to our overall mission to empower Providers to deliver exceptional patient care.

Job Summary

We're looking for an energetic self-starter to focus on providing customer service and marketing information to physicians, medical groups, and employers to increase referrals and develop business for our Pain Management Practices.

Essential Duties & Responsibilities (What You’ll Do)

• Develops and implements a market specific Referral Strategy to support and enable the achievement of provider, physician clinic and operational leadership goals.
• Responsible to execute on the Referral Strategy to include notation of the of the sales, relationship and social media data in the CRM and facilitate reporting on the completion of goals.
• Develops long-term referral relationships while achieving the highest level of customer service and satisfaction.
• Maintains relationships with physicians, and key influencers to drive patient volume, enhance customer loyalty and exceed client satisfaction.
• Expands local physician network.
• Internal Marketing – Staff and Physician KPI reporting.
• Manage physician outreach program.
• Introduce provider to local referring physicians.
• Meets with local practices, hospital administrators, physicians, and clinical directors.
• Provides business cards and other patient referral collateral to referring physicians, hospitals, and practices.
• Organizes and schedules necessary physician meetings. Attends meetings with physicians to guide conversation and provide support.
• Customer service representative for medical practices.
• Measure increases of overall practice revenue.
• Supports the recruitment of new providers.
• Development of strategic objectives to improve volume.
• Assists marketing leadership in establishing targets and implementing sales and marketing plans to meet such targets.
• Acts as a liaison between physicians, clinicians and APCM employees to resolve problems, provide and obtain information, and maintain positive working relationships.
• Assists in the delivery and presentation of specialty marketing materials to address prospective clinical partnership needs.
• Submits weekly status reports and is prepared to present such information during weekly sales and business development meetings.
• Maintains an awareness of competitive activity within the market and updates information as needed.
• Executes on monthly plan/budget and submits expense reports in an accurate and timely manner.
• Other duties may apply as assigned

Minimum Qualifications (What We Are Looking For)

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and/or Experience Requirements

• Previous Sales/Marketing Experience
• Diverse medical background with strong attention to detail

Competencies

To perform the job successfully, an individual should demonstrate the following, which is included, but not limited, to:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Respect for Others - Treats patients, physicians, and colleagues in a professional, respectful, compassionate manner
• Respect for Privacy - Handles all patient, company, and staff information in a confidential manner compliant with all state and federal regulations and the APC Code of Conduct.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing and/or walking 60% of time
• Sitting 40% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching.

Supervisory Responsibilities

This position has no direct reports.

Travel

This position requires frequent travel

Benefits (Work Perks)

Included for all full-time positions

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• Matching 401K plan
• Other

Equal Employment Opportunity

American Pain Consortium Management, its affiliates, and subsidiaries are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• marketing/sales: 2 years (Preferred)

Ability to Commute:

• Loveland, OH (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: On the road

Salary : $70,533 - $112,647