What are the responsibilities and job description for the Systems Engineer position at AMERICAN OUTCOMES MANAGEMENT dba AOM INFUSION?
AOM Infusion is a leading provider of home and specialty infusion therapy, dedicated to delivering high-quality, patient-centered care across the communities we serve. Our team of experienced clinicians and professionals work together to ensure every patient receives safe, compassionate, and personalized treatment.
AOM Infusion is looking for a Systems Engineer I to join our team. This is a full time, hybrid role based in our Arlington, TX office.
POSTION OVERVIEW:
Under general supervision of the Director of IT, this position maintains the information technology environment for AOM. The Systems Engineer’s role is to ensure the stability, integrity and efficient operation of the in-house and cloud information systems that support core organizational functions. This is achieved by designing, implementing, monitoring, maintaining, supporting and optimizing all networked software and associated operating systems. The Systems Engineer will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve issues to maximize the benefits of IT systems investments.
KEY RESPONSIBILITIES:
- Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
- Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues
- Design and deploy new applications and enhancements to existing applications, software, and operating systems
- Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services
- Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems
- Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies
- Integrate cloud and premise servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems
- Ensure system connectivity of all servers, shared software, and other applications
- Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
- Ensure compatibility and interoperability of in-house computing systems
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems
- Monitor and test system performance; prepare and deliver system performance statistics and reports
- Provide orientation and training to end users for all modified and new systems
- Installs, configures and maintains new and/or upgraded operating systems, applications, network and client protocols and software, remote access, other software, including applications unique to the department
- Establishes and maintains effective working relationships with employees, customers, vendors and all others contacted during the course of work using principles of excellent customer service
- Performs additional related duties as assigned
- Regular and reliable attendance and performance are required
REQUIREMENTS:
- Systems planning, security principles, and general software management best practices
- Understanding the organization’s goals and objectives
- Applicable data privacy practices and laws, HIPAA, HITRUST, SOC 2, ISO 27001
- Good project management skills
- Microsoft Operating Systems up to and including Windows 2025 Server and Windows 11
- VMWare technology i.e. VSphere, VCenter, NSX
- Citrix XenApp, Xen Desktop, and Netscaler
- Microsoft Exchange 2025 and Microsoft 365
- Storage platforms specifically SAN, NFS Converged
- Linux servers
- Proxy servers, firewalls, mail spam servers
- AI Chatbots experience – Copilot, ChatGPT, Gemini, Anthropic, Watson
- Preferred experience in Copilot Studio, Azure AI Foundry, Designer & Image Creator, GitHub Copilot
FORMAL EDUCATION & CERTIFICATION
- Bachelor’s degree, associate degree and or 3-5 years of System Engineering/Administrating experience
- Microsoft 365 Certified : Administrator Expert, Azure Solutions Architect Expert, Cybersecurity Architect Expert, certification is a plus
- Desirable knowledge and experience:
- Hardware, software and networking protocols utilized in LAN, WAN and related data communication systems, including fiber optics and peripheral equipment
- Thorough knowledge of LAN switch and router management
- Knowledge of router protocols
- Thorough knowledge of TCP/IP communication
- Knowledge of VLAN technology
- Experience with Cisco Meraki
BENEFITS:
- AOM Infusion recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
- Medical, Dental, Vision, 401(k) with Employer Match up to 10%, Paid Time Off & Paid Holidays, FSA, Life & AD&D Insurance, Disability Coverage, and Employee Referral Program
- To learn more about our company culture and career opportunities, please visit Careers - AOM Infusion
Salary : $90,000 - $100,000