IT and Supply Support Technician

American Office Solutions has been creating a culture of care since 1969. Our desire is to create a culture of serving others well. We want to be known as an organization that cares deeply about people. Great service should start internally and then we will reflect it externally when working with our clients and prospective partners.

Our team finds fulfillment in having the opportunity to equip a diverse client base for productivity within their printing environment. We work with a variety of industry verticals and are able to meet the needs of clients and in turn, they are better able to accomplish their missions and goals.

We are looking for a team player who exemplifies our Culture of Care within our team and to our Clients.

Essential Functions:

• Deliver unparalleled client service to our existing client base through professional and reliable service encounters and a "whatever it takes" attitude
• Travel to various customer locations
• Assist with deliveries, set-up and end-user training of copiers and printers
• Assist in the warehouse with inventory, deliveries, organizing, receiving and maintaining all parts in the warehouse
• Assist with toner and part deliveries
• Desk-side and remote support - troubleshooting of IT related problems
• Operates, demonstrates and performs preventative maintenance on all equipment
• Provides technical support as directed
• Show competency in electrical and mechanical skills
• Cooperates in team and project work
• The candidate will be consistent with documentation, tracking, and monitoring issues, providing notes and feedback as well as making in-field decisions for a positive result
• Document efforts, issues, and resolutions, close cases/tickets daily
• Maintain a high degree of customer service for all support queries and adhere to all service management policies
• Strong troubleshooting and critical thinking skills
• Able to work under deadline pressures
• Willingness to continuously update job knowledge by completing required training as directed
• Miscellaneous tasks as assigned

Applicant Qualifications:

• High School diploma
• Valid driver's license and clean driving record
• Chauffeurs license (cost will be covered for testing by AOS)
• Able to lift a minimum of 50 pounds
• Computer literacy
• Excellent communication skills and the ability to listen well
• Desire to serve others well
• Ability to build rapport with clients
• Unwavering work ethic
• Punctual, dependable and trustworthy
• Capable of working in a fast-paced, dynamic environment
• Self-confident and self-motivated
• Organized with attention to detail
• Curiosity about technology and how it can benefit clients
• Demonstrates ability to learn new and emerging technologies
• Desire to learn about new things and openness to always improve
• Positive and professional demeanor

Preferred Experience/Skills:

• Mechanical & Technical Aptitude
• Previous forklift experience a plus, training will be provided
• Training or experience in computers and/or electronic repair
• Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
• Mechanical and electronics repair experience preferred but not required
• Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures

Pay: $ $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $25