What are the responsibilities and job description for the Customer Service Representative position at American Museum of Science and Energy / Oak Ridge Discovery Foundation?
The Oak Ridge Discovery Foundation (ORDF) proudly operates the American Museum of Science and Energy and the Atomic History Campus at K-25, both located in Oak Ridge, Tennessee. We are seeking applicants to join our team!
This position serves as a customer service clerk for the Oak Ridge Discovery Foundation. The workstations will be the K-25 Atomic History Center, the Wilcox K-25 Interpretive Center, Portal #4 at the Atomic History Campus, and the American Museum of Science and Energy, all located in Oak Ridge, Tennessee.
Responsibilities
As customer service clerk, you will be responsible for:
- Customer service interactions with visitors, including answering questions about merchandise, memberships, ORDF facilities, the grounds, the exhibits, ORDF programs, and the region in general.
- Interacting helpfully and civilly with customers. Reporting any customer complaints or suggestions to Supervisor.
- Undertaking cash handling following all security requirements as stated by Supervisor.
- Operating the cash register with duties including selling tickets, memberships, and merchandise.
- Providing financial data and other information for reports as requested by Supervisor.
- Maintaining the appearance of the gift shop daily.
- Assist in ensuring exhibit equipment is functioning properly and advising Supervisor of any issues.
- At the Atomic History Center, starting the orientation video.
- Assisting as requested with gift shop inventory.
- Reporting any facility-related issues or cleaning-related issues to supervisors.
- Assisting with programs as requested.
- Assisting with visiting groups as requested.
- Contacting Supervisor and appropriate authorities, when necessary, in the case of health, facility, or security emergencies.
Salary and Benefits:
This is a non-exempt position. The hourly rate will be $13.75 - $14.25 for 40 hours per week.
Incumbent must be available to work on some weekends and as requested for after-hours events.
ORDF offers a full benefits package including paid holidays, sick leave, vacation, health benefits (dental and vision), short- and long-term disability, life insurance and 401K.
Please submit a resume with cover letter to clemons@amse.org with subject line: 20260629
Job Type: Full-time, In-person
Pay: $13.75 - $14.25 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $14 - $14