What are the responsibilities and job description for the Inside Sales Representative position at American Muscle Docks?
Description:American Muscle Docks & Fabrication (AMD) – We seek an experienced inside sales representative with a strong construction, applied math, networking, customer service, and project leadership background to join our team. Our family-friendly work environment fosters teamwork, joint problem-solving, and quality marine access solutions for commercial and residential customers on a global basis. This position reports to the President.THE COMPANY YOU WILL BE JOINING:Branded manufacturer of floating dock systems, dock hardware, and accessories. #1 regional player in its market with exceptionally high growth potential.Mission-driven: We elevate the quality of life and work for people needing reliable access to waterways.Entrepreneurial, flat organization. Recognized for high quality, responsiveness, and industry-best service.A division of Canopy Brands, a growing family of trusted brands, providing protection, access, and mobility solutions to commercial and residential markets.WHAT THEY OFFER YOU:Competitive salary with comprehensive benefits: Healthcare, Vision/Dental, Basic Life Insurance, 401k match, paid time off/holidays, annual bonus plan based on individual and company performance.High-impact role on a winning team that is actively growing its leadership, systems and processes, sales and marketing sophistication, and geographic reach.Meaningful autonomy and empowerment in a positive, fun environment that supports development and recognizes achievement.WHAT THE ROLE DOES:Taps in-house expertise and develops a comprehensive understanding of our product/service portfolio, which includes dock systems, hardware, accessories, and custom fabrication.Coordinates a "turnkey" inside sales process that provides superior marine access solutions for domestic and international clients. Responds to customer-initiated telephone and website inquiries or self-generated leads. Builds positive business, customer, and dealer relationships. Defines customer needs through in-person meetings or conference calls; confirms customer requirements and specifications; generates quotes and finalizes contractual agreements.Confirms material availability and the production schedule. Updates the client regarding order status.Ensures that the Customer Project File reflects complete requirements, including raw material availability and pricing, product and shipping quote details, and accurate drawings approved by both the customer and the company. Obtains pre- and post-project completion photos and endorsements.Inputs sales orders into the QuickBooks system; verifies that a deposit is received before allocating materials and scheduling customer orders.Works hand-in-hand with manufacturing to ensure delivery of quality products. Resolves customer complaint, if any.Demonstrates AMD’s core values: Respect, Precision, Urgency, Mastery, Positivity.Builds positive business, customer, and dealer relationships. Exercises a high level of integrity in all aspects of the business.Regularly exercises discretion and independent judgment, utilizing a “solutions-focused” approach to meet and exceed customer needs.Requirements:THE BACKGROUND THAT FITS:A consummate "inside sales" professional who enjoys working as a member of a team and thrives on achieving a well-managed project that exceeds customer expectations.Bachelor’s degree in Business Administration, Manufacturing, Marketing, Construction, or equivalent.3-5 years of commercial and/or residential construction and customer service experience. Knowledge of dock manufacturing and the metal fabrication industry – a plus!3-5 years of experience in job cost, contract administration, new business development, and project leadership.Demonstrated track record of sales and project delivery.Able to manage all facets of a project (scope of work, specification confirmation, raw material requirements, production, shipping, delivery, and customer satisfaction follow-up). Interfaces with field sales personnel, providing technical feedback as neededStrong computer applications skills to include Microsoft Office (Word, Excel, PowerPoint), QuickBooks, HubSpot, CRM, Google Workspace, and related web-based applications. MAC/PC familiarity.Excellent applied math and construction measurement skills, with the attention to detail necessary to develop project costs and specifications. Requires the ability to read and interpret blueprints to ensure customer needs are met.Professional verbal and written communication skills.Excellent supplier and customer relationship development and consulting skills.Experience in the marine access and construction field is a plus.Works on the phone, at a computer, and interacts with employees, customers, and visitors in a fast-paced office/plant setting. Lifts up to 50 pounds.
Salary : $50,000 - $65,000