What are the responsibilities and job description for the Member Services Representative position at AMERICAN MOTORCYCLE ASSOCIATION?
Full Time Member Services Representative
The American Motorcyclist Association is looking for an enthusiastic, customer service oriented Member Services representative.
If you have call center experience and a willingness to help others, you may be the ideal candidate for this position.
Location: Pickerington, OH In Office, no remote
Employee Type: Full -Time
Manage Others: No
Experience: 1 year in-bound, outbound call center
Hours: M - F 8:30am -5:00pm
Hourly Rate: $16.00 to $16.75
Job Description:
- Answer in-bound member calls and email
- Make outbound calls to expired and active members to promote member benefits and renew membership
- Handle inbound member services inquiries quickly and effectively, demonstrating knowledge and passion in the AMA mission
- Complete data entry and other manual processes associated with in-bound and out-bound calls
- Strong computer processing skills
- Ability to learn new processes quickly
- Detail oriented and focused on providing accurate information
- Ability to meet changing priorities
- Must be able to address challenging customer issues while maintaining a positive and professional attitude
- Ability to thrive in a fast-paced working environment
- Motorcycling experience a plus
Salary : $16 - $17