What are the responsibilities and job description for the Training and Quality Consultant - Property & Casualty Insurance position at American Modern Insurance Group?
If you have an insurance and a quality or audit background, you may enjoy our Product Training & Quality Consultant
Please submit a cover letter with additional information if you're not currently local but intend to relocate for the hybrid schedule.
American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $2.2 billion.
Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.
Purpose:
The Product Training & Quality Consultant will support initiatives that build and assess consistency, compliance, skill, and knowledge-building across product (Management and Operations) functions. This role will collaborate with other areas in Product and the organization to help design comprehensive training programs, documentation of processes and quality checks to ensure adherence to internal standards that ensure consistency between all Products.
Roles & Responsibilities:
- Support the development and maintenance of a structured training curriculum for Product Management and Product Operations, including onboarding, regulatory standards, and SOP adherence.
- Support in maintaining documentation for Product’s Product Development Life Cycle (PDLC) and other similar, across-product processes.
- Identify, research and design improvement opportunities within Product (training, processes, templates, onboarding).
- Support in updating product knowledge repositories, templates, and job aids to support the development of product knowledge and expertise across the Product organization.
- Support in root cause analysis on quality issues and collaborate on corrective actions in partnership with relevant teams, enabling common standards, onboarding tools, and quality checks across various LOBs.
- Support and lead implementation of new product processes, training and tools.
- Provide support for Audits and Market Conduct exams with the ability to lead these initiatives in Product.
- Coordinate collaboration of different organizational groups for training, process improvements, audits and Market Conduct.
- Collaboration with the Product Enablement and Product Operations team for implementation of new product initiatives.
Required Technical Skills:
- 4 years of experience in insurance or product management roles, with demonstrated focus on training, compliance, or QA
- Strong documentation skills
- Strong verbal and written communication abilities
- Detail-oriented and passionate about knowledge transfer
- Analytical mindset with a focus on quality improvement
- Product technical expertise to build diverse training programs
- Continuous improvement to identify opportunities to craft training to different learning styles
- Time management
- Process improvement
- Project management
Required Core Competencies:
- Communicates Effectively
- Balances Stakeholders
- Business Insight
- Collaborates
- Manages Ambiguity
- Problem Solving
- Technical Expertise
Education, Certifications & Designations:
Bachelor’s degree in Business, Finance, Math, or related field required
We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:
- Two options for your health insurance plan (PPO or High Deductible)
- Prescription drug coverage (included in your health insurance plan)
- Vision and dental insurance plans
- Short and Long Term Disability coverage
- Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
- Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)
In addition to the above insurance offerings, our employees also enjoy:
- A robust 401k plan with up to a 5% employer match
- A retirement savings plan that is 100% company funded
- Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
- Eligibility to receive a yearly bonus as a Munich Re employee
- A variety of health and wellness programs provided at no cost
- A hybrid environment that gives you a choice in where and how you get work done
- A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
- An on-site complimentary workout facility as well as walking trails on campus grounds
- On-site wellness center complete with nurse practitioner
- Financial assistance for adoptions and infertility treatment
- Paid time off for eligible family care needs
- Tuition assistance and educational achievement bonuses
- Free parking
- A corporate matching gifts program that further enhances your charitable donation
- Paid time off to volunteer in your community
At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicants requiring employer sponsorship of a visa will not be considered for this position.
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Your Benefits
With us, you get more than just an exciting job. Enjoy a wide range of employee benefits tailored to your wellbeing and development. Please note that regional differences may apply.
Competitive Salary
We provide fair and competitive compensation that reflects your performance and commitment.
Company performance-based Incentives
In addition to your salary, our variable compensation approach allows you to share in Munich Re's success.
Recognition and Special Rewards
We recognise outstanding individual contributions through a variety of targeted rewards and incentives.
Retirement Planning
We support your long-term financial wellbeing with retirement solutions aligned with local regulations.
Inclusive Workplace Culture
We foster a respectful, inclusive, and values-driven environment.
Learning & Development
We offer tailored learning opportunities with a strong focus on core skills and business-critical knowledge.
Work-Life-Balance
Supporting your ability to balance family, leisure, and your career.
Health & Wellbeing
We support your physical and mental health through a range of programs and activities in each location.