What are the responsibilities and job description for the INSIDE SALES position at American Metals Supply?
Description
American Metals: More Than a Job — A Legacy of Strength and Service
At American Metals Supply, we're not just an HVAC company - we're a family. As a 100% employee-owned business, we believe our people are our greatest asset. We’re seeking an Inside Sales Representative to be a critical part of our day-to-day operations. In this hands-on role, you’ll be on the front lines of our operation - assisting walk-in HVAC contractors and customers at the counter, taking orders over the phone, and supporting outside sales staff. You will play a vital role in making sure our customers get the right products and the right service, all while representing the ownership-driven culture that makes American Metals Supply special.
Benefits Package
What We’re Looking For:
PM23
American Metals: More Than a Job — A Legacy of Strength and Service
At American Metals Supply, we're not just an HVAC company - we're a family. As a 100% employee-owned business, we believe our people are our greatest asset. We’re seeking an Inside Sales Representative to be a critical part of our day-to-day operations. In this hands-on role, you’ll be on the front lines of our operation - assisting walk-in HVAC contractors and customers at the counter, taking orders over the phone, and supporting outside sales staff. You will play a vital role in making sure our customers get the right products and the right service, all while representing the ownership-driven culture that makes American Metals Supply special.
Benefits Package
- Outstanding Family Medical Benefits Package
- Substantial Stock Ownership Program
- Competitive Compensation Packages
- Paid Time Off (PTO) & 7 Paid Holidays Each Year
- Employer Sponsored Family Dental Insurance
- 401k and Roth 401k Investment Accounts
- Employer Sponsored Life & Disability Insurance
- Assist HVAC contractors and customers at the sales counter with product selection, technical support, & order processing
- Receive and process requests for quotations, orders, and lead times via phone, email, and app
- Support sales team by preparing quotes, processing orders, and coordinating deliveries
- Collaborate with sales team to address customer-related needs and provide exceptional service
- Coordinate with warehouse and logistics teams to ensure smooth order fulfillment
- Develop and maintain strong product knowledge of HVAC parts, sheet metal, and related supplies
- Participate in ongoing training and development opportunities to improve technical knowledge
What We’re Looking For:
- Experience in HVAC, sheet metal, or industrial distribution is a strong plus
- Strong customer service skills and a proactive, solutions-oriented mindset
- Comfortable with phone, computer, and point-of-sale systems
- Detail oriented with strong organizational and multitasking skills
- Dependable team player who shows up and takes ownership & pride in their work
- High school diploma or equivalent required
- Eclipse / Solar experience a strong plus
PM23