What are the responsibilities and job description for the Dispatch Associate position at American Medical Response?
Dispatch Associate
FULL-TIME Opportunity
Starting Pay: $20.81 per hour
- $1,500 bonus opportunity after 9 months***
- $300 after 90 days and achieving 90% sign off on Interfacility Call Taking and EMD Certification
- $300 after 180 days and achieving 90% sign off on 911 Call Taking
- $900 after 270 days and achieving a 90% sign off on a dispatching channel
As the first first responders, Dispatch Associates perform a critical role in the Emergency Medical Services and Fire systems. Dispatchers take emergency and non-emergency calls for service and dispatch ambulances and fire engines via radio. Dispatchers respond to emergencies large and small, providing real time care and assistance to the public.
As a dispatcher, each day is different, full of new challenges and experiences. Most importantly, this may be the most rewarding job you will ever do.
Responsibilities
- Process both emergency (911) and non-emergency calls to determine what type of assistance is needed and ensure that help is dispatched in a timely manner.
- Maintain a high standard of accountability and professionalism while demonstrating an excellent standard of care, and exemplary customer service
- Provide medical dispatch instructions in accordance with the training and standards of the International Academy of Emergency Dispatch
- Track and enter data for emergency and non-emergency calls for service using a computer aided dispatch system.
- Utilize critical thinking skills to dispatch appropriate resources (fire trucks, ambulances) to community members in need of assistance.
- Facilitate the timely transport of patients in our interfacility market.
- High school diploma or equivalent.
- Minimum of 1 year of emergency dispatch, medical or telecommunications experience, OR a minimum of 2 years of high-demand customer service experience
- Strong reading comprehension and writing skills in English.
- Ability to communicate clearly on the radio and telephone.
- Ability to record, transmit, and report information accurately.
- Ability to manage multiple tasks simultaneously.
- Possess strong typing and data entry skills
- Computer experience sufficient to simultaneously use multiple computer systems and applications after appropriate training
GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Check out our careers site benefits page to learn more about our benefit options.
R0049676
Salary : $21 - $1,500