Digital Listing Specialist

Digital Listings Specialist

WHO WE ARE:

American Marketing & Publishing, LLC has provided trusted and effective local advertising solutions to family-owned businesses for 27 years. Today we are one of the fastest growing fully integrated digital advertising companies in the U.S. We’re looking for a talented and hardworking Digital Listing Specialist, eager to tackle new challenges, in a growing, dynamic and innovative environment.

We’ve been helping family owned businesses advertise intelligently and inexpensively in their communities since 1997. Our mission is to ensure our clients win the call when consumers have a need and begin to search, and we’ve become the trusted, go-to partner to our longstanding advertising clients when it comes to their online visibility and marketing needs.

We help tens of thousands of businesses manage their online business listings, company profiles, imagery, website, social postings, and reviews. We own the CloseBy® Text Marketing Platform and we are one of the largest virtual interior tour agencies in North America. In sum, we provide the best people in the community – hard working small business owners – with the best local advertising solutions in the industry.

Job Summary: The Digital Listing Specialist is responsible for ensuring the accuracy and timely verification of business listings across major online platforms, with a primary focus on Google. This role involves direct communication with OPTIMA™ customers and third-party listing vendors to guide and support the verification process. The ultimate goal within this role is to continuously maintain and achieve the standard benchmarks to ensure we are accomplishing the overall mission of an 80% renewal rate for OPTIMA™.

Principle Duties and Responsibilities include but are not limited to:

• Efficiently and accurately complete verification for OPTIMA™ customers on tier 1 search engines with the primary focus on Google. This could include but not limited to Apple Business Connect, Bing, Yelp, etc.
• Provide a high-class onboarding experience for all new OPTIMA™ customers to ensure the verification process is completed in less than 90 days
• Achieve the monthly minimum goal of 95% or higher completion percentage within a 90-day period from when service begins
• Maintain positive communicate with OPTIMA™ customers during the verification process, which will involve initiating and responding to calls and emails quickly and accurately
• Proactively update OPTIMA™ customers on the status of their verification process
• Execute communication (via phone, online chat, or email) with listing vendors, as appropriate, for verification purposes
• Utilization of all AMP systems to achieve the standard benchmarks and high quality, accurate listings verification for all OPTIMA™ customers
• Execute the creation of Cases through internal systems to raise customer concerns to the appropriate teams for quick resolution
• Assist in a backup capacity for team members to assist with various search engine verifications
• Maintain detailed logs of all activity and provide monthly summaries to management
• Provide continuous, constructive feedback to develop better processes and systems
• Any and all other duties assigned

Core Competencies:

• Strong ability to work independently while keeping your manager informed
• Highly organized with excellent follow-up capabilities
• Computer skills required; Microsoft Office Suite preferred
• Ability to keep yourself and your work area organized and neat
• Ability to multi-task, perform under tight deadlines, and produce accurate listing verification in an ever-changing environment

Educational & Experience Requirements:

• College degree preferred, but not required
• Bilingual is a plus, but not required

AMP Benefits:

• Paid Holidays
• Paid Time Off (PTO) & Paid Volunteer Time Off
• Health Insurance (BCBS IL)
• Dental Insurance (BCBS IL)
• Vision Insurance (BCBS IL)
• 401(k) (Fidelity)
• After successful onboarding, opportunity for hybrid work arrangement

Wage Range:

• $15.00 per hour

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Benefits:

Salary : $15