What are the responsibilities and job description for the Administrative Assistant/Customer Service Representative position at AMERICAN MARKETING COMPANY INC?
American Marketing seeks a professional administrator to act as a liaison between sales staff and customers. The right candidate will assist management and salespeople with various administrative tasks, including:
- quoting and order entry;
- emailing clients and vendors;
- researching products;
- overseeing the order process;
- answering phones;
- calling vendors and current customers;
- entering payments;
- receiving customer walk-ins;
- troubleshooting customer service issues; and
- supporting accounting related tasks (i.e. invoicing customers, etc.)
Previous office experience is required. Must have strong organizational and customer service skills; including but not limited to: proper phone etiquette, computer proficiency, fast typing (45 WPM is a must), etc. Efficiency with soft and hard technology (printers, copiers, and fax machines) and multitasking ability is essential. Expertise in Microsoft Office, especially Excel, is needed.
Past experience and knowledge of the Ad Specialty Industry is a plus.
The right candidate will have a positive and friendly demeanor, be a team player, take initiative and ownership over tasks required of them, and be determined to accomplish all projects and resolve day-to-day issues with minimal direction.
Option to enroll in healthcare benefits. Simple IRA with a match. Paid time off. Hours are 8:30 to 5:15, Monday through Friday.
Requirements:
Microsoft Office
Microsoft Outlook
Google Suite
Organization Skills
Attention to Detail
Multitasking Skills
Customer Service Skills