Sr Research Manager - Donor Experience Insights & Strategies (Memphis, TN)

At ALSAC you do more than make a living; you make a difference. We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.® Job Description Are you passionate about turning data into actionable insights that shape meaningful experiences? Join us as a Senior Research Manager and play a pivotal role in advancing our mission through innovative research and strategic guidance. Under the leadership of the Manager of Donor Experience Research & Insights (DXRI), you will lead the design and execution of multiple customer experience research projects with rigor, creativity, and accountability. Your work will directly influence program development, marketing strategies, and donor engagement initiatives that make a real difference. What You’ll Do Lead with Impact: Drive a portfolio of new and evergreen research projects from concept to completion, ensuring excellence in design, data collection, analysis, and reporting. Strategic Partnership: Serve as a trusted research advisor to leadership and cross-functional teams, providing insights that inform enterprise-wide decisions. Innovate & Inspire: Develop research strategies that push boundaries and deliver actionable recommendations for enhancing donor experiences. Collaborate & Mentor: Build strong relationships with internal stakeholders and external partners while guiding and supporting research staff. Champion Data-Driven Decisions: Translate complex quantitative and qualitative findings into clear, compelling narratives for senior executives. What We’re Looking For Education & Experience: Bachelor’s degree in social sciences (e.g., anthropology, psychology, sociology) required; Master’s preferred. 5–7 years of applied research experience with a proven track record of managing complex projects. Technical Expertise: Strong proficiency in mixed-methods research design, statistical analysis, and data visualization tools. Familiarity with databases and SQL preferred; Spanish language skills a plus. Leadership & Communication: Exceptional ability to present insights to senior leaders and influence strategic decisions. Skilled in managing teams, prioritizing multiple projects, and meeting deadlines. Personal Attributes: Highly organized, detail-oriented, and solution-focused. Strong interpersonal skills and ability to work with culturally diverse populations. Committed to confidentiality and integrity in all aspects of research. This position will be based at our national executive office in Memphis, TN and eligible for hybrid working schedule. Benefits & Perks The following Benefits & Perks apply to Full-Time Roles Only. We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same. Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans) 401K Retirement Plan with 7% Employer Contribution Exceptional Paid Time Off Maternity / Paternity Leave Infertility Treatment Program Adoption Assistance Education Assistance Enterprise Learning and Development And more ALSAC is an equal employment opportunity employer. ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status. No Search Firms: ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC. ALSAC (American Lebanese Syrian Associated Charities), exists to raise funds and awareness for St. Jude Children’s Research Hospital. Our staff is dynamic and diverse. Our skills are different, our professions are varied; but our mission is the same: support the lifesaving mission of St. Jude. Thanks to the work being done by ALSAC employees, the families of St. Jude patients never receive a bill for treatment, travel, housing or food. It’s more than a job; it’s a place where you can do what you love, and love why you do it. #1 Hospital Charity in the Nation #1 Health Non-Profit Brand of the Year 94% of Employees Agree ALSAC is a Great Place to Work Ranked a Top 10 Non-Profit Organization by Revenue Learn More Learn more about working at ALSAC by visiting our website. Read what employees have to say about us on Glassdoor.