What are the responsibilities and job description for the CSR - Customer Service Representative position at American Leak Detection of Southwest FL?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist clients effectively.
- Perform data entry tasks to maintain up-to-date customer records in our database.
- Analyze customer needs and provide tailored solutions to enhance their experience.
- Conduct outbound calling to follow up on customer feedback or resolve outstanding issues.
- Collaborate with team members to improve client services and streamline processes.
- Utilize computer systems to document interactions and track resolutions.
- Maintain a positive attitude while managing challenging situations with customers.
Experience
- Previous experience in a call center or customer service environment is preferred.
- Strong communication skills in English, both verbal and written.
- Proficiency in data entry and ability to type efficiently while engaging with customers.
- Experience with client services or support roles is highly desirable.
- Ability to analyze situations quickly and provide effective solutions under pressure.
- Familiarity with computerized systems for tracking customer interactions is a plus.
Join us as a Customer Service Representative where your contributions will make a difference in our clients' experiences!
Job Type: Full-time
Pay: $17.78 - $18.30 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- On-the-job training
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Punta Gorda, FL 33980 (Required)
Ability to Relocate:
- Punta Gorda, FL 33980: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $18