What are the responsibilities and job description for the Account Manager position at American Landscaping Partners?
Account Manager – Landscape Services
Salary - $60,000 - $80,000 commission
Position Overview
The Account Manager is responsible for managing existing customer relationships and driving revenue growth through Enhancement sales. This Account Manager role requires a comprehensive understanding of landscape production and services, ensuring excellent customer service and maintaining high-quality standards.
Key Differentiators For The Account Manager Role
Salary - $60,000 - $80,000 commission
Position Overview
The Account Manager is responsible for managing existing customer relationships and driving revenue growth through Enhancement sales. This Account Manager role requires a comprehensive understanding of landscape production and services, ensuring excellent customer service and maintaining high-quality standards.
Key Differentiators For The Account Manager Role
- Customer Relationship Management: The Account Manager demonstrates proven expertise in managing and enhancing customer relationships, driving sales growth, and delivering exceptional service. Ability to address inquiries, resolve issues, and ensure satisfaction through proactive engagement.
- Operational Coordination: The Account Manager coordinates job estimates, manages work tickets, and ensures projects are completed on schedule and within budget. Conducts property inspections and quality checks to maintain service standards.
- Financial Oversight: The Account Manager monitors and analyzes financial performance of work tickets, manages budgets, and oversees billing processes to ensure profitability.
- Communication and Collaboration: The Account Manager maintains effective communication with internal teams, vendors, subcontractors, and customers, ensuring alignment across all project stakeholders.
- Safety and Compliance: The Account Manager promotes and enforces workplace safety and environmental practices, integrating safety protocols into daily operations.
- Marketing and Sales: The Account Manager develops strategies to drive sales growth and enhance market presence, leveraging industry knowledge and customer insights.
- Adaptability and Responsiveness: The Account Manager pivots between strategic planning and tactical execution, responding to dynamic operational demands while maintaining high performance and customer satisfaction.
- Daily Operational Coordination: Participate in Morning Huddles and Sales Leadership Huddles. Review job planners and maps with Enhancement Crews. Create contract renewals in Aspire and distribute via DocuSign.
- Financial and Administrative Oversight: Approve timesheets, review job tickets, submit receipts, and follow up on proposals and customer communications. Monitor Accounts Receivable balances and track sales goals.
- Customer Engagement and Satisfaction: Respond to calls, texts, and emails within 24 hours. Conduct property audits, deliver Enhancement proposals, inspect work quality, and cross-sell Maintenance and Irrigation services.
- Quality Assurance: Inspect properties during and after job completion, coach crews, and communicate operational issues for resolution.
- Preparation and Planning: Schedule jobs in Aspire, prepare organizational charts, print job planners, and verify property details.
- Team Collaboration and Leadership: Hold weekly one-on-one meetings with Crew Leaders, participate in leadership meetings, and attend Production Meetings.
- Seasonal Operations Management: Oversee snow management operations during snow season, ensuring safety and effective execution.
- Education: Bachelor's Degree preferred; Horticulture or related field highly desirable. Equivalent experience considered.
- Industry Experience: 5–10 years in the landscape industry with strong knowledge of production and service delivery.
- Leadership Experience: 5–7 years in a customer-facing role with proven success in managing client relationships and driving sales growth.
- Technical Skills: Proficient in Microsoft Office Suite and scheduling/reporting software.
- Core Skills:
- Team Collaboration
- Multitasking and Prioritization
- Horticultural Knowledge
- Analytical and Organizational Skills
- Excellent Communication Skills
- Client retention and satisfaction
- Enhancement and cross-sell revenue growth
- Portfolio profitability and job margin performance
- Timeliness and resolution of client concerns
- Accuracy and timeliness of reporting and renewals
Salary : $60,000 - $80,000