Customer Experience Representative

About American Kids Sports Center

Founded in 1984 as American Academy of Gymnastics, American Kids Sports Center (AKSC) has grown into one of California's most unique and successful kids sports center. Under the direction of owners Mike & Sheri Williams, AKSC has established an organization that sees its purpose as helping children to learn strong VALUES with which they will set worthy GOALS and for which we must train them in the SKILLS needed to achieve those goals. Sport training is the tool we use to achieve that purpose.

We provide youth sports instruction to our community that builds confidence and develops safety skills in a student-centered environment. Every day is different, with opportunities to make lasting impressions on children and families. This is a diverse, inclusive, and supportive workplace.

Customer Experience Representative

About the Role

As a Customer Experience Representative, you are the first point of contact for our families and play a key role in creating a welcoming, positive experience in our facility. This position focuses on building strong relationships, providing personalized service, and ensuring smooth front desk operations.

You will assist families in person, over the phone, and through our systems—answering questions, managing accounts, giving tours, and helping them navigate our programs. This role requires someone who can remain calm, organized, and efficient in a fast-paced, high-volume environment.

You will work closely with leaders across all departments and collaborate with team members throughout the facility to support daily operations and ensure a consistent customer experience.

Why Join American Kids?

• Fun, energetic, and family-focused environment
• Opportunity to make a meaningful impact on children and families
• A dynamic role where no two days are the same
• Growth opportunities as our organization continues to expand
• Paid training and ongoing development

Schedule & Compensation

• Part-time/Full-time position
• Must be available for afternoons, evenings, and weekends
• Pay range: $16.50 – $24.00 per hour (based on experience)

Key Responsibilities

• Provide exceptional customer service in person, by phone, and through digital communication
• Build relationships with families by delivering friendly, attentive, and personalized service
• Manage front desk operations, including accounts, scheduling, and program inquiries
• Give facility tours and clearly explain programs and offerings
• Maintain accurate records and follow internal systems and processes
• Handle high-volume interactions while staying organized and professional
• Collaborate with team members and support overall facility operations
• Complete all required training and actively participate in ongoing learning
• Create positive, memorable experiences for every family

Qualifications

• Friendly, approachable, and people-oriented
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Dependable, reliable, and detail-oriented
• Problem-solving mindset with a proactive approach
• Open to feedback and coaching
• Prior customer service experience preferred
• Ability to work in a busy, sometimes loud environment

What We’re Looking For

We’re looking for someone who genuinely enjoys working with people, brings positive energy to the team, and takes pride in delivering excellent service. If you’re organized, adaptable, and thrive in a dynamic environment, this role is a great fit.