Insurance Operations Trainer

About Us:

American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 2,500 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, and South Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years.

A Day in the Life:

Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.

Learn more about American Integrity Insurance and our job opportunities at https://careers.aii.com.

Title: Insurance Operations Trainer

You’ll Report To: Director of Training

The Insurance Operations Trainer is responsible for developing, delivering, and maintaining training programs that enhance performance, efficiency, and compliance across all areas of the business. This role ensures that underwriting, customer service, and other teams have necessary industry knowledge and tools needed to perform at a high level, while maintaining adherence to company procedures, regulatory requirements, and best practices.

• Design, update, and facilitate onboarding and continuing education programs for new and existing staff, including but not limited to Underwriting and Client Services.
• Develop engaging training materials including presentations, manuals, eLearning modules, job aids, and assessments.
• Conduct both in-person and virtual training sessions tailored to operational processes and property insurance requirements.
• Support implementation of new systems, products, or process changes through structured training rollout plans.
• Ensure all training content aligns with company policies, Office of Insurance Regulation (OIR) guidelines, and industry standards.
• Partner with SMEs to identify workflow updates, procedural changes, and regulatory impacts that require training intervention.
• Assess training effectiveness through observation, testing, and feedback, and implement improvements as needed.
• Maintain and track training records and certifications.
• Collaborate with leadership to identify skill gaps and design targeted learning solutions.
• Work closely with business leaders to ensure consistency and alignment of learning initiatives.
• Partner with Training team members to support additional learning and development programs as necessary, including by not limited to CAT Response and CAT Vendor Onboarding training.
• Perform other related duties as assigned or requested.

Education: Bachelor’s degree preferred, or any equivalent combination of education, training, and experience.

Experience: Two (2) to four (4) years of experience in property and casualty insurance required, preferably in a role working directly with the product (i.e., Underwriting, Claims, Sales, Policy Services, etc.). Previous agency experience or previous training experience a plus.

Licensure: Florida 2-20 or 20-44 licensure preferred.

Skills:   

• Strong presentation and facilitation skills (virtual and in-person).           
• Comfortable with speaking in front of small to large groups of people.
• Ability to organize and manage time efficiently.
• Effective judgement and decision making.
• Must be technically proficient in software applications including Microsoft products (Word, PowerPoint, Excel, Outlook and Publisher), SharePoint, SnagIt etc.
• Self-motivated, passionate, and high energy attitude.

Additional Requirement:

• Applicants will be required to conduct a sample training demonstration as part of the interview process.

Schedule: 8:30-5:30, Monday-Friday. #LI-Onsite

Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.

Travel: As needed.

ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties. 

American Integrity Insurance Group is an Equal Opportunity Employer.