Billing Specialist

About Us:

American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 3,000 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, and South Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years.

A Day in the Life:

Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.

Learn more about American Integrity Insurance and our job opportunities at https://careers.aii.com.

This Job: Billing Specialist

You'll Report To: Supervisor of Client Services and Billing

The Billing Specialist is responsible for assisting in maintaining the accuracy of company's financial records. The Billing Specialist will also provide exceptional customer service to our policyholders and agents by fielding incoming calls and assting the Client Services team regarding billing and payment inquiries.

• Respond to inquiries and questions from agents, customers and internal departments via email and phone.
• Answer calls profesionally and expediently. 
• Provide agents and insured customers accurate information.
• Reconcile premium payments and system/banking records. 
• Research and resolve policy refund and billing issues. 
• Provide administrative, general office and clerical services as required. 
• Process mail and all other correspondence. 
• Participate in projects/assignments that support policy services. 
• Assist in collecting outstanding policy premium.

Education: Associate’s Degree preferred. 

Experience: Two (2) years of experience in a corporate billing department; personal lines insurance experience preferred.

Licensure:  None required. 

Knowledge:                       

• Demonstrated skills in the use of computer software applications. 
• Specific knowledge in a particular line of business and / or additional education may be required by the hiring business unit. 
• Familiarity with various types of insurance policies preferred.

Skills:                                 

• Proven ability in customer service required. 
• Ability to communicate interpersonally with individuals and groups via telephone and in writing. 
• Ability to communicate effectively with a wide variety of technical / professional / consumer clients. 
• Ability to develop and maintain open and trusting working relationships with clients / agents in order to gather pertinent information.
• Ability to balance timeliness and accuracy.
• Ability to listen and communicate clearly while maintaining proper confidentiality. 
• Strong decision-making and problem solving skills. 
• Ability to innovate regarding methods and approaches to existing and future work processes.
• Ability to be resourceful in information gathering and assess information for the best possible decision. 

Schedule: 8:30-5:30pm, M-F. #LI-Onsite

Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.

Travel: Minimum, as required.

ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties. 

American Integrity Insurance Group is an Equal Opportunity Employer.