Client Service Assistant

On-site (Orlando, FL ) | $16–$17/hour | Client Service Assistant (Bilingual)

Company Description

American Insurance Point, LLC provides home, auto, and life insurance services with a focus on high-quality offerings, exceptional protection, and competitive pricing across Florida. Committed to building trust, the company prioritizes professional, courteous, and reliable service while fostering strong, one-on-one client relationships. Known for its integrity and ethical practices, American Insurance Point partners with top insurance carriers to ensure client satisfaction. By aligning services with client interests and goals, the company maintains its reputation for customer-centric solutions.

Award-winning, fast-paced, multilingual Personal Lines Insurance Agency is expanding and looking for a Bilingual (Spanish or Portuguese) Client Service Assistant for a full-time, on-site position in Orlando, FL (32819), Monday to Friday, 9:00 AM – 5:30 PM.

This is NOT a sales or collections position. The role focuses on client service, renewal communication, and billing support (no collections involved).

We are looking for a reliable, dependable, and fast learner with strong organizational and analytical skills. Prior experience in insurance is a plus but not required.

All candidates must pass a background check and provide work references.

Responsibilities:

• Handle policy renewal communications with clients
• Send billing reminders and follow-ups
• Process payments on carrier websites
• Assist with Agency Management System (AMS360)
• Communicate with clients via phone and email in a professional manner
• Create and update Excel spreadsheets as needed
• Use Outlook daily for communication and organization
• Prepare and send letters and client communications via internal platform
• Download and organize renewal documents from carriers into client folders
• Act as a point of contact for client inquiries via phone, email, and online requests
• Support renewal of assigned accounts
• Assist in converting monthly payments to annual payments when applicable
• Perform other duties as assigned

Qualifications:

• Bilingual (Spanish & English or Portuguese $ English) required
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple tasks efficiently
• Fast learner and good listener
• Analytical mindset
• Team player with positive attitude
• Must provide work references (will be verified)
• Must pass background check

Benefits (after probation period):

• Personal sick days
• Vacation time
• Health insurance
• Choice of one AFLAC policy
• Paid holidays (major holidays only)
• Positive and supportive work environment
• )