Bilingual Insurance Agency Billing Specialist

Job Summary - DO NOT APPLY UNLESS YOU MEET THE QUALIFICATIONS

• Award winning, fast paced, multilingual Personal Lines Insurance Agency is expanding and looking for a BILINGUAL (SPANISH OR PORTUGUESE) Renewal Billing Specialist, full time position, Monday - Friday 9:00 AM to 5:30 PM. This is NOT a sales nor collections position, the role is to work with renewal communication with the clients and internal billing ( no collections ). Must be a team player, prior experience working in the insurance market is a plus but not required. Must be reliable, dependable and be a fast learner. Due to the scope of work must pass a background check and work reference is required. We are looking for an analytical personality with excellent time management skills.
• Responsibilities and Duties
• Renewal communications
• Billing reminders
• Process payments in different carriers sites
• Assist with agency management system (AMS360)
• Effective communication (written and spoken) in order to write clear and professional e-mails and letters as well as over the phone
• Create and update Excel spreadsheets using different features of the program
• Use outlook throughout the day
• Communicate via phone with current clients
• Type letters and newsletters to be sent via our communications platform
• Download renewal information from different carriers to individual client folders
• Responsibilities will include but not be limited to:
• Candidate will attempt to renew all accounts provided.
• Candidate will attempt to convert as many monthly payments that are past due in payment into annual payments to avoid future failed billings
• Candidate will act as single point of contact for all calls, e-mail and online requests from the customer * Performs other duties as required
• Qualifications and Skills (DO NOT APPLY UNLESS YOU MEET THE QUALIFICATIONS)
• Must be bilingual (Spanish or Portuguese)
• Proficient in Microsoft office ( EXCEL, OUTLOOK AND WORD )
• Outstanding organizational skills
• Effective communication skills both written and spoken in both languages, required to prepare e-mails, letters and newsletters
• Handle multiple tasks efficiently
• Fast Learner
• Good listener
• Analytical
• Team Player
• Provide references (we will check work references)
• Pass background check

Benefits after the Probationary Period:

• Personal sick days (5)
• Vacation (after 1 yr employment anniversary)
• Health insurance
• Cafeteria Plan (AFLAC)
• Paid holidays (11 holidays year)
• Delta Dental
• Macthing 401K

Onboarding time:

• 3 months

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you currently residing within driving distance to 32819?

Experience:

• Billing or office administration: 1 year (Required)

Language:

• Spanish or Portuguese (Required)

Work Location: In person

Salary : $16 - $17