Returns & Repair Operations Specialist

Description

American Innovations protects people and the environment by providing proven compliance solutions to oil and gas professionals from the field to the office. More than 30 years of experience drives innovative solutions that address the need for efficient data collection, reporting, and analysis – an integrated family of hardware, software and professional services backed by relentless customer service.

About The Position

RMA Resolution (Returned Materials)

• Problem solving/inquiry resolution pertaining to RMA status on evaluations and clarifications on findings.
• Update, modify RMA information which is missing or incorrect information.
• Processing orders once repairs have been made through GP.
• Internal communication on RMA- work the Sundown Rule (Get back to the requestor before EOS).
• RMA Lab organization-Organize shelves and units to keep them categorized and organized.
• Contact Vendor to pick up obsolete/unusable parts.
• Salesforce- Update salesforce and provide quotes.
• Prioritize orders, determine which orders to process by due date or rush status. Ensure alignment with Production leadership.
• Trouble shoot test equipment when issues arise.
  
  

Process Improvement/Administration

• Review and recommend RMA process improvements, (advanced cross-ships, Salesforce integration, EOL of units, etc.)
• Schedule, provide agenda and chair the Monthly RMA review meeting. Capture and report the RMA metrics on an ongoing basis. Recap the meetings and place in a designated location. Follow-up on meeting on actionable items.
• Participate in S&OPS meeting once a week to review RMA status and update group.
• Train contractor on RMA Receiving when applicable. (Not a full year assignment)
• Plan contractor support, when needed with Production Manager.
• QA check and process outgoing orders.
• Work with Engineering on errors on test stations and /or other equipment utilized.
• Build and work with other departments in building relationships and solving issues. Work closely with CSR, Support. Production and Engineering.
• Approve credit returns.
• Provide Allegros QX for further evaluation to Lon or designee.
• Shipper Travelers- print and send to Juniper as necessary, and follow-up.
  
  

Requirements

What you need to be successful:

• 1 to 2 years of experience in production and manufacturing or related fields.
• 1 to 2 years of experience as a test technician, a plus
• Experience with troubleshooting and soldering
• Mechanical background and experience with technical assembly
• Strong attention to detail and ability to work in a fast-paced environment
• Strong communication and problem-solving skills
• Proficient in MS Word, Excel
• Ability to work weekends based upon business demand.
  
  

Preferred

• Salesforce Experience
  
  

Successful applicants must be eligible to work in the US and must be able to pass a pre-employment background and drug test. American Innovations is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.