The Desktop Technician II will perform functions that include drawing upon computer hardware and application experience in order to provide technical resolution for end-user technology and support an impending large-scale migration to a state of the art digitally optimized corporate workspace.

Knowledge & Responsibilities

• Consistently mindful of security, process and procedure and adhering to policies set forth by Compliance
• Deploy, repair, support and maintain end-user desktop hardware such as:
  • Workstation PCs, Laptops, VDI / Thin-Clients
  • VOIP based telephones
  • Multiple monitor configurations
  • Productivity and market-data peripherals
• Install, configure, repair, support and provide expertise on Windows Operating systems
  • Familiar with the industry accepted practices for imaging and rollouts (ie SCCM)
  • Windows 7, Windows 10 and an understanding of mainstream migration techniques
• Knowledge of Microsoft Active Directory for end-user support
  • Able to create, copy, change, disable or modify a user account
  • Familiar with group membership and OU hierarchy
• Software support for productivity applications such as Microsoft Office Suite and Adobe products
• Ability to quickly learn and support line-of-business applications and SaaS or web-based solutions
• Provide technical support to end users via a customer service driven model
  • Document all details in the corporate ticketing system
  • Follow procedures for inventory, change requests, knowledgebase updates and management systems used to govern IT
• Able to support and be mindful of End-point security of systems and data (antivirus/malware).
• Software inventory and distribution (update/patch deployment)
• Working knowledge of mobile devices and technologies
  • MDM – Setting up mobile device management for end users
  • Android
  • iOS
• Experience with MAC-D (Move, Add, Change Delete) activities in the corporate workspace
  • Monitor arm deployments and adjustments
  • Height adjustable furniture
  • Able to survey technology and standardize the data to meet the required format for collection
  • Inventory and asset management
  • Able to disconnect, reconnect, meticulously manage cabling and perform quality assurance testing
  • Support end users as part of a post-migration / move event
  • Provide clear and well composed status reports

Education & Experience

• Bachelor’s Degree or equivalent in Computer Science, Information Systems, or related field and 2 years of relevant experience.
• Prior support of financial services, trading floors or Investment-Banking a plus
• Involved in prior move / migration events with a high volume of users