What are the responsibilities and job description for the Inside Outside Sales position at American Heritage Fireplace?
Company Description American Heritage Fireplace is a specialized provider of hearth products, parts, and service, supporting both the construction industry and the general public. The company offers a range of fireplaces and related solutions designed to meet diverse residential and commercial needs. Team members work closely with contractors, builders, and homeowners to deliver reliable products and professional service. The organization values product knowledge, customer care, and long-term relationships within the local market. Joining American Heritage Fireplace means contributing to a focused, service-oriented business in the hearth and construction sector.
Role Description The Inside Outside Sales role is a full-time, on-site position based in Chicago, IL. This role involves managing customer inquiries in the showroom and office, providing detailed product information, preparing quotes, and processing orders. The position also includes visiting job sites and client locations to assess needs, present solutions, and support the installation and service process. Daily responsibilities include maintaining relationships with existing accounts, prospecting new customers in the construction and consumer markets, and coordinating with service and operations teams. The individual in this role will support training efforts for customers on product use, ensure follow-up on all leads, and contribute to meeting sales and customer satisfaction goals.
Qualifications
Role Description The Inside Outside Sales role is a full-time, on-site position based in Chicago, IL. This role involves managing customer inquiries in the showroom and office, providing detailed product information, preparing quotes, and processing orders. The position also includes visiting job sites and client locations to assess needs, present solutions, and support the installation and service process. Daily responsibilities include maintaining relationships with existing accounts, prospecting new customers in the construction and consumer markets, and coordinating with service and operations teams. The individual in this role will support training efforts for customers on product use, ensure follow-up on all leads, and contribute to meeting sales and customer satisfaction goals.
Qualifications
- Candidates should possess strong Sales and Account Management skills, with experience building and maintaining customer relationships.
- Candidates should possess solid Customer Service skills, including the ability to handle inquiries, resolve issues, and provide clear product guidance.
- Candidates should possess Field Service experience or familiarity with on-site visits to support product installation, service, and follow-up.
- Candidates should possess Training capabilities, such as explaining product features and usage to customers and partners.
- Additional beneficial qualifications include knowledge of construction or building materials, comfort working in a showroom environment, and basic technical aptitude for hearth products.
- Strong communication and interpersonal skills, reliable time management, and the ability to work both independently and as part of a team are important.
- High school diploma or equivalent required; prior sales experience in a related industry is preferred.