Clinical Care Coordinator (EMT/Paramedic)

Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.

American Health Imaging is seeking a certified EMT/Paramedic to be on site at our Atlanta, GA location, located off Powers Ferry Road. This position is full time working Monday-Friday 8:00am - 4:00pm.

JOB SUMMARY: The Clinical Care Coordinator is a healthcare professional who provides an onsite clinical presence for contrast when direct supervision is afforded virtually by a licensed provider. The Clinical Care Coordinator performs rapid response services in the event of a medical emergency in the center, including providing immediate medical care and life support services under the supervision of the virtual licensed provider. The Clinical Care Coordinator also serves as the point of contact for third-party emergency personnel responding to a 911 call.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Creates a positive patient and customer experience by representing the US Radiology Way

(60%) Patient Care

• Under the direct supervision of the licensed provider, the Clinical Care Coordinator provides assistance and is authorized to provide advanced life support, administer medications and perform a patient evaluation of signs and symptoms based on their field skill sets and scope of practice.
• Serves as the onsite responder and coordinates the Rapid Response to medical emergencies in the center
• Evaluates the patient’s condition on the scene and performs a preliminary diagnosis
• Administers necessary medications and treatments within their scope of practice, such as administering oxygen, providing glucose for diabetic emergencies, or assisting with the administration of epinephrine for severe allergic reactions
• Uses clinical equipment and/or medications to attempt to stabilize patients or provide emergency response treatment
• Collaborates with interested parties (police, firefighting unit, doctors, etc.)
• Provides Basic Life Support (BLS) and Advanced Life Support (ALS) as needed
• Greets and escorts patients to the changing room and briefly explains the procedure
• Provides pre-exam screening and instructions
• Assists patients on and/or off the table when requested by technologist
• Supports technologists throughout scan and contrast administration, as required
• Manages post-scan patient hand-off
• Ensures efficient, friendly, and smooth patient experience for all patients who enter the center
• Ensures smooth patient throughput of the entire center and all modalities
• Monitors center modality schedules
• Adjusts patient schedule when necessary and keeps all techs informed of any changes

(35%) Administrative Support

• Documents patient assessments, interventions, and responses to treatment
• Attends all Company required OSHA training, annual training, and all mandatory Company updates.
• Consistently assists the patient care team with maintaining a clean, well-organized, adequately stocked, and safe patient environment.
• Maintains effective communication with the in-center staff, virtual licensed provider, and patients to relay vital information and receive instructions
• Prepares room set up between patients, including putting proper coil on table, putting previous coil away and changing table sheet
• Helps the technologist stay on time by having the next patient ready before the current patient is ready to get off the table
• Provides front-end coverage as needed

(5%) Completes other tasks and projects as assigned

COMPETENCIES (KNOWLEDGE, SKILLS, AND ABILITIES) REQUIRED:

• Knowledge of and adherence to company policies and protocols
• Knowledge of and adherence to HIPAA and safety guidelines
• Knowledge of medical procedures, terminology, and medications
• Knowledge of current technical skills and procedural understanding of MRI Safety
• Knowledge of basic level computer skills
• Skill in written and verbal communication
• Ability to work independently and in a team environment
• Ability to work in a fast-paced environment and meet established deadlines
• Ability to be flexible in schedule and adaptable to constant change
• Ability to deliver high-quality customer service to internal and external customers by communicating with integrity and compassion
• Ability to remain calm in difficult situations
• Ability to provide open, honest feedback to improve emergency response procedures
• Ability to effectively handle details with accuracy
• Ability to maintain regular attendance and on-time arrival to work as scheduled
• Ability to resolve service recovery issues and understand when to escalate to the next level

SUMMARY OF QUALIFICATIONS

Required:

• High school diploma or GED
• Minimum 2 years’ experience as a EMT or Paramedic.
• Clinical Care Coordinators must have a current license in the appropriate State aligned with clinical scope practice including but not limited to radiologic technologists, paramedics, EMTs, registered nurses, advanced practice practitioners, and physicians.
• Current Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) certification.
• EMT (Emergency Medical Technician) certification

WORKING CONDITIONS:

• Heavy lifting: up to 100 lbs. maximum with frequent lifting and/or carrying objects weighing up to 50 lbs.
• Must be able to stand, stoop and lift and walk without restrictions.
• Requires the ability to see, hear, speak, write, and key.

Benefits (Please note that eligibility for benefits is based on position type and status and certain positions may not be eligible for all the benefits listed below)

• Medical / Dental / Vision / Life / Pharmacy Plans, with Benefits effective first day of the month following hire date
• 401(k) matching
• Monthly bonus opportunity
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program

#AHIGN

Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high-performance workforce.

Lumexa Imaging is an equal opportunity employer.